Outlet Operations Lead: Customer Experience & Sales

DKSH Management Ltd.; Petaling Jaya; On-site; MYR 27,000 - 45,000; Full time

Job summary

DKSH Management Ltd. is seeking a Supervisor, Outlet Operations in Petaling Jaya to oversee daily outlet operations, ensuring high standards of service and strong sales performance.

You will monitor stock, handle cash processes, and coordinate with marketing to boost visibility and promotions. The role requires at least a Diploma or SPM, about one year of relevant experience, and a proactive, independent yet collaborative attitude.

Qualifications

• Minimum one year of relevant experience in a related field.
• Diploma or SPM in F&B or equivalent qualification.
• Strong interpersonal and communication skills.
• Willingness to work shifts, weekends and public holidays.

Responsibilities

• Support daily and monthly sales performance to achieve targets.
• Maintain high standards of customer service and quality in gift item production.
• Ensure stock management and cash/card handling procedures are followed.
• Uphold company policies and regulatory compliance among the team.
• Assist planning and execution of marketing and promotional activities to boost visibility and sales.
• Perform administrative and coordination tasks as required.

Skills

Interpersonal skills

Fast-learning

Teamwork

Flexible shifts

Education

SPM or Diploma in F&B

Job description

DKSH Management Ltd. is seeking a Supervisor, Outlet Operations in Petaling Jaya to oversee daily outlet operations, ensuring high standards of service and strong sales performance.

You will monitor stock, handle cash processes, and coordinate with marketing to boost visibility and promotions. The role requires at least a Diploma or SPM, about one year of relevant experience, and a proactive, independent yet collaborative attitude.