Outlet Operations Supervisor — Drive Sales & Service

DKSH Management Ltd.; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

DKSH is seeking a Supervisor, Outlet Operations in Petaling Jaya to support efficient outlet management, uphold high customer service standards, and drive sales performance across outlets.

You will monitor daily sales, ensure stock integrity and cash handling compliance, and collaborate with the team to deliver a compliant, professional store environment. This role requires 1+ year of experience and a positive, adaptable attitude.

Qualifications

• SPM or Diploma in F&B or equivalent qualification.
• At least 1 year of relevant work experience.
• Strong interpersonal and customer service skills.

Responsibilities

• Support business performance by understanding daily and monthly sales results to contribute to business outcomes.
• Maintain high standards of customer service and gift item production by monitoring service and quality standards.
• Ensure stock management, and cash and credit card handling procedures are followed with discrepancies investigated and resolved.
• Foster a compliant and disciplined team environment by adhering to company policies and regulations.
• Assist planning and execution of marketing and promotional activities to drive outlet visibility and sales.
• Perform administrative duties and coordination tasks as required.

Skills

Interpersonal skills

Customer service

Independent & teamwork

Education

SPM/ Diploma in F&B

Job description

DKSH is seeking a Supervisor, Outlet Operations in Petaling Jaya to support efficient outlet management, uphold high customer service standards, and drive sales performance across outlets.

You will monitor daily sales, ensure stock integrity and cash handling compliance, and collaborate with the team to deliver a compliant, professional store environment. This role requires 1+ year of experience and a positive, adaptable attitude.