Outlet Operations Lead – Coffee & F&B

San Francisco Coffee; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

San Francisco Coffee Malaysia is seeking an experienced Outlet Manager to oversee day-to-day operations in Kuala Lumpur outlets. The role focuses on maintaining SOPs, leading a frontline team, and driving service quality across food, beverage, and coffee preparation.

You will report to the Area Manager, plan labour and stock, monitor cashflow, and ensure opening/closing duties and paperwork are completed accurately, while identifying opportunities to boost sales.

Qualifications

• SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

Responsibilities

• Assist and report to Area Manager on outlet operation matters.
• Lead and demonstrate the team the operation process according SOP.
• Master the skill and knowledge of SFC food and beverage preparation and serving.
• Master the skill and knowledge of SFC coffee brewing and preparation.
• Assure the opening and closing process is smooth and according to SOP.
• Assure the cashier operation process is smooth and according to SOP.
• Assure the marketing promotion implement correctly in outlet.
• To monitor and assure daily cashflow of outlet is accurate and healthy.
• Count and verify daily sales at the end of the day and proceed to bank-in according to SOP.
• Manage and monitor the growth and profit of outlet.
• Plan and schedule store labour effectively.
• Plan and schedule stock effectively.
• Assure the stock ordering and receiving is correct and in good condition.
• To train, guide and supervise staff’s work and development, and provide advise for poor performance staff.
• Identify business opportunities to maximize sales.
• Maintaining store cleanliness and housekeeping.
• Provides the best and quality service and to drive the team to practice the same.
• Complete paperwork and reporting process.
• Recruitment to identifying candidate, attracting interviewing, selecting, hiring and onboarding employees.

Education

SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

Job description

San Francisco Coffee Malaysia is seeking an experienced Outlet Manager to oversee day-to-day operations in Kuala Lumpur outlets. The role focuses on maintaining SOPs, leading a frontline team, and driving service quality across food, beverage, and coffee preparation.

You will report to the Area Manager, plan labour and stock, monitor cashflow, and ensure opening/closing duties and paperwork are completed accurately, while identifying opportunities to boost sales.