Operation Manager | Franchise | F&B

Career Horizons; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Our client, a growing coffee franchise, seeks an experienced Operations Manager to oversee daily operations across multiple outlets. You will coordinate warehouse and inventory activities, manage manpower planning, and ensure consistent compliance with SOPs and standards.

You are hands-on and proactive, able to drive efficiency, support new openings, and lead outlet teams to meet service, product quality and cost targets. Klang Valley travel is required.

Qualifications

• 3–5 years of management experience in F&B/coffee/franchising.
• Experience managing multiple outlets and teams.
• Strong knowledge of inventory and warehouse management.
• Experience in staff scheduling and manpower planning.
• Willing to travel within Klang Valley.

Responsibilities

• Oversee daily operations of multiple coffee outlets.
• Ensure outlets meet service/product quality standards.
• Monitor outlet performance and resolve issues.
• Conduct regular outlet visits and ensure SOP compliance.
• Support new outlet openings and setup.
• Oversee warehouse and inventory management, stock movement.
• Monitor inventory levels and ensure stock availability.
• Implement LIFO inventory practices where applicable.
• Conduct regular stock checks and reconciliation.
• Coordinate stock replenishment between warehouse and outlets.
• Work with suppliers to ensure timely delivery.

Skills

Inventory management

Staff scheduling

Team leadership

Outlet operations

Warehouse management

KPI monitoring

Compliance

Job description

Company Overview

Our client is a growing coffee franchise business focused on delivering quality coffee and a consistent customer experience across its outlets. The company places strong emphasis on operational efficiency, inventory management, service standards, and outlet performance.

As part of its growing team, the company is seeking an experienced Operations Manager to oversee daily operations across multiple outlets. The role involves managing outlet performance, coordinating warehouse and inventory activities, overseeing manpower planning and staff development, and ensuring consistent compliance with operational standards. The ideal candidate will be hands-on and proactive, with the ability to improve operational efficiency and support the company’s continued growth.

Key Responsibilities

Outlet & Operations Management

• Oversee and monitor the daily operations of multiple coffee outlets to ensure smooth and efficient business operations.
• Ensure outlets consistently meet company standards for service quality, product quality, cleanliness, and operational procedures.
• Monitor outlet performance, identify operational issues, and implement appropriate solutions.
• Conduct regular outlet visits and ensure compliance with company SOPs and operational standards.
• Support new outlet openings, operational setup, and implementation of company procedures.

Inventory & Warehouse Management

• Oversee warehouse and inventory management, including stock receiving, storage, distribution, and stock movement.
• Monitor inventory levels and ensure sufficient stock availability for all outlets.
• Implement proper LIFO (Last-In, First-Out) inventory practices where applicable to ensure effective stock rotation and management.
• Conduct regular stock checks and inventory reconciliation to minimize wastage, discrepancies, and stock losses.
• Coordinate stock replenishment and distribution between warehouse and outlets.
• Work closely with suppliers and relevant teams to ensure timely delivery and availability of products and materials.

Staff Management & Scheduling

• Manage manpower planning and prepare staff schedules based on outlet requirements and business needs.
• Monitor attendance, punctuality, staffing levels, and employee performance.
• Lead, motivate, and develop outlet teams to achieve operational and business targets.
• Identify manpower gaps and coordinate recruitment or deployment requirements with HR.
• Ensure staff are properly trained on operational procedures, customer service, product knowledge, and company standards.

Leadership & Performance Management

• Provide strong leadership and direction to outlet teams and supervisors.
• Set clear expectations and monitor team performance against operational KPIs.
• Coach and mentor team members to improve productivity, service quality, and operational efficiency.
• Handle operational issues, staff concerns, and customer complaints professionally.
• Prepare operational reports and provide regular updates to management.

Requirements

• Minimum 3‑5 years of relevant management experience in F&B, coffee, beverage, or franchising operations.
• Proven experience managing multiple outlets, teams, or operational functions.
• Strong knowledge of inventory and warehouse management, including stock control and stock rotation.
• Experience in staff scheduling, manpower planning, and team management.
• Proven ability to manage and motivate a team in a fast‑paced F&B environment.
• Coffee knowledge or experience in the coffee industry will be an added advantage.
• Experience in beverage franchising or multi‑outlet operations is highly preferred.
• Willing to travel between outlets and warehouse locations within the Klang Valley.
• Hands‑on, responsible, proactive, and able to work independently.
• Must be comfortable working in a fast‑paced and dynamic environment.

Preferred Skills

• Coffee preparation and product knowledge
• Multi‑outlet operations management
• Warehouse and inventory control
• Staff scheduling and manpower planning
• F&B SOP implementation
• Training and team development
• Cost and wastage control
• Problem‑solving and operational planning

Job Ref: 20260817/029

Consultant: Ohanna Lee

Registration No: 201901037350 (1346680-W)

EA Licence No: JTKSM 949A