Outlet Operations Lead: Elevate Service & Sales

Pro Office Technology; Kuala Lumpur; On-site; MYR 42,000 - 62,000; Full time

Job summary

RichKopitiam is seeking an Outlet Manager in Kuala Lumpur to lead daily operations and deliver exceptional food quality and customer service. You will supervise a team, implement SOPs, and drive sales through upselling while controlling costs.

We value hands-on leaders with strong communication, who can manage inventory, scheduling and reports, while ensuring food safety and workplace safety across the outlet. Weekend shifts required.

Qualifications

• Minimum SPM or equivalent qualification; a relevant diploma is an advantage.
• Previous experience in restaurant or F&B operations, preferably in a supervisory or managerial position.
• Strong leadership, communication and team management skills.
• Good understanding of food safety, hygiene, inventory management and cost control.
• Sales-driven, customer-oriented and able to work under pressure.
• Responsible, proactive and capable of making sound operational decisions.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Manage and oversee daily outlet operations to ensure smooth and efficient service.
• Lead, supervise and motivate team members to achieve operational targets and provide excellent customer experiences.
• Ensure compliance with company policies, standard operating procedures, food quality, hygiene and cleanliness standards.
• Drive sales performance through effective sales strategies and upselling initiatives.
• Monitor operating expenses, control costs and minimize food wastage.
• Manage manpower planning, recruitment, staff scheduling and training.
• Monitor inventory, stock levels and ordering to ensure sufficient supplies.
• Prepare and review daily, weekly and monthly operational reports.
• Handle customer feedback and complaints professionally to maintain customer satisfaction.
• Ensure compliance with food safety, workplace safety and outlet security procedures.

Job description

RichKopitiam is seeking an Outlet Manager in Kuala Lumpur to lead daily operations and deliver exceptional food quality and customer service. You will supervise a team, implement SOPs, and drive sales through upselling while controlling costs.

We value hands-on leaders with strong communication, who can manage inventory, scheduling and reports, while ensuring food safety and workplace safety across the outlet. Weekend shifts required.