Operation Manager

REVEILLON GROUP SDN. BHD.; Kuala Lumpur; Sur place; MYR 60 000 - 100 000; Plein temps

Résumé du poste

Reveillon Group Sdn. Bhd. is seeking an experienced Operations Manager to oversee daily functions across multiple coffee outlets in Kuala Lumpur.

You will ensure service and product quality, cleanliness, and adherence to SOPs while driving efficiency and customer satisfaction. You will also manage inventory and warehouse activities, coordinate stock movements between the warehouse and outlets, and lead staffing, scheduling, and development of outlet teams.

Qualifications

• 3–5 years of relevant management experience in F&B, coffee, beverage, or franchising operations.
• Proven experience managing multiple outlets, teams, or operational functions.
• Strong knowledge of inventory and warehouse management, including stock control and rotation.
• Experience in staff scheduling, manpower planning, and team management.
• Strong leadership, communication, problem-solving, and decision-making skills.
• Experience in fast-paced F&B environments; coffee knowledge is a plus.
• Experience in beverage franchising or multi-outlet operations is highly preferred.
• Own transportation and willingness to travel between outlets and warehouse locations.

Responsabilités

• Oversee daily operations of multiple coffee outlets to ensure smooth business operations.
• Ensure outlets meet company standards for service quality, product quality, cleanliness, and procedures.
• Monitor outlet performance, identify issues, and implement solutions.
• Conduct regular outlet visits and ensure SOP compliance.
• Support new outlet openings, operational setup, and implementation of procedures.
• Oversee warehouse and inventory management, including stock receiving, storage, and distribution.
• Monitor inventory levels and ensure stock availability.
• Coordinate stock replenishment between warehouse and outlets.
• Lead, motivate, and develop outlet teams; manage staffing levels and performance.
• Provide leadership, set expectations, and monitor KPIs; handle issues professionally.

Connaissances

Leadership

Team management

Communication

Problem solving

Decision making

Staff scheduling

Training & development

Inventory control

Logistics coordination

Travel flexibility

Description du poste

Daily Operations

• Oversee and monitor the daily operations of multiple coffee outlets to ensure smooth and efficient business operations.
• Ensure outlets consistently meet company standards for service quality, product quality, cleanliness, and operational procedures.
• Monitor outlet performance, identify operational issues, and implement appropriate solutions.
• Conduct regular outlet visits and ensure compliance with company SOPs and operational standards.
• Support new outlet openings, operational setup, and implementation of company procedures.

Inventory & Warehouse Management

• Oversee warehouse and inventory management, including stock receiving, storage, distribution, and stock movement.
• Monitor inventory levels and ensure sufficient stock availability for all outlets.
• Implement proper LIFO (Last-In, First-Out) inventory practices where applicable to ensure effective stock rotation and management.
• Conduct regular stock checks and inventory reconciliation to minimize wastage, discrepancies, and stock losses.
• Coordinate stock replenishment and distribution between warehouse and outlets.
• Work closely with suppliers and relevant teams to ensure timely delivery and availability of products and materials.

Staff Management & Scheduling

• Manage manpower planning and prepare staff schedules based on outlet requirements and business needs.
• Monitor attendance, punctuality, staffing levels, and employee performance.
• Lead, motivate, and develop outlet teams to achieve operational and business targets.
• Identify manpower gaps and coordinate recruitment or deployment requirements with HR.
• Ensure staff are properly trained on operational procedures, customer service, product knowledge, and company standards.

Leadership & Performance Management

• Provide strong leadership and direction to outlet teams and supervisors.
• Set clear expectations and monitor team performance against operational KPIs.
• Coach and mentor team members to improve productivity, service quality, and operational efficiency.
• Handle operational issues, staff concerns, and customer complaints professionally.
• Prepare operational reports and provide regular updates to management.

Requirements

• Minimum 3–5 years of relevant management experience in F&B, coffee, beverage, or franchising operations.
• Proven experience managing multiple outlets, teams, or operational functions.
• Strong knowledge of inventory and warehouse management, including stock control and stock rotation.
• Experience in staff scheduling, manpower planning, and team management.
• Strong leadership, communication, problem-solving, and decision-making skills.
• Proven ability to manage and motivate a team in a fast-paced F&B environment.
• Coffee knowledge or experience in the coffee industry will be an added advantage.
• Experience in beverage franchising or multi-outlet operations is highly preferred.
• Own transportation and willing to travel between outlets and warehouse locations across the Klang Valley.
• Hands‑on, responsible, proactive, and able to work independently.
• Must be comfortable working in a fast-paced and dynamic environment.

Preferred Skills

• Coffee preparation and product knowledge
• Multi‑outlet operations management
• Warehouse and inventory control
• Staff scheduling and manpower planning
• Training and team development
• Cost and wastage control
• Problem‑solving and operational planning