Ops Support Manager - Center Operations

CARSOME Sdn Bhd; Kota Bharu; On-site; MYR 56,000 - 84,000; Full time

Job summary

CARSOME Sdn Bhd is seeking an Assistant Manager, Operations Support at our Experience Center. You will oversee administrative operational matters, report to the Branch Manager and support Retail Operations, ensuring processes align with SOP and OKRs.

Your day-to-day includes developing strategies for Branch Operation process improvement, tracking orders, overseeing loan processing to disbursement, training Branch Support Admin, ensuring data accuracy in CMS, coordinating fleet movements,

Qualifications

• Bachelor's Degree or Professional Qualification in the relevant discipline (Accounting/Finance/Business/Economics).
• 5 years of related working experience.
• Proficient in Microsoft Office Applications.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders with CARSOME Consultants and Branch Support Admins to ensure delivery.
• Monitor In-Processing activities from Loan Applications to Disbursements.
• Train Branch Support Admin to meet TAT & SLA.
• Ensure data compliance and accuracy within CMS for all entries.

Skills

Interpersonal communication

Problem solving

Detail oriented

Multitasking

Independent worker

Team collaboration

Communication

HP banking experience

Education

Bachelor's Degree in Accounting/Finance/Business/Economics

Tools

Microsoft Office

Job description

CARSOME Sdn Bhd is seeking an Assistant Manager, Operations Support at our Experience Center. You will oversee administrative operational matters, report to the Branch Manager and support Retail Operations, ensuring processes align with SOP and OKRs.

Your day-to-day includes developing strategies for Branch Operation process improvement, tracking orders, overseeing loan processing to disbursement, training Branch Support Admin, ensuring data accuracy in CMS, coordinating fleet movements,