Operations Support Lead — Branch Excellence

Carsome Sdn Bhd; Johor; On-site; MYR 67,000 - 112,000; Full time

Job summary

CARSOME is recruiting an Assistant Manager, Operations Support (Southern). You will work with the Branch Manager and cross-functional teams to run branches efficiently, ensure vehicles are inspection-ready, and maintain accurate inventory for a smooth buyer/seller experience.

Based in Melaka, Batu Pahat or Pasir Gudang, you’ll drive process improvements, monitor loan processing to disbursement, train staff to meet SLAs, and ensure data compliance across CMS and cash handling operations.

Qualifications

• Bachelor's Degree or Professional Qualification in Accounting/Finance/Business/Economics.
• 5 years of related working experience.
• Proficient in Microsoft Office Applications.
• Able to work independently with minimal supervision.
• Good problem-solving skills and attention to detail.
• Ability to multitask and work as a team to support staff.
• Good interpersonal and communication skills.
• Experience in Hire Purchase banking industry.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track customer orders with consultants and admins to deliver bookings.
• Monitor In-Processing activities from loan applications to disbursements.
• Train and develop Branch Support Admin to meet TAT & SLA.
• Enforce data compliance and accuracy within CMS for all entries.
• Liaise on fleet movement for booked inventory between Experience Centers.
• Follow-up with Marketing Officers on loan submissions and disbursements.
• Collect cash payments via card and perform bank settlements.
• Ensure retail operation processes are executed per Retail SOP.
• Prepare PR/PO for invoices charged by vendors to Finance.
• Co-manage petty cash and reimburse branch expenses.
• Encourage automation by submissions of loan through banks portals.

Skills

Interpersonal skills

Problem solving

Multitasking

Communication

Independent work

Education

Bachelor's Degree / Professional Qualification

Tools

Microsoft Office

Job description

CARSOME is recruiting an Assistant Manager, Operations Support (Southern). You will work with the Branch Manager and cross-functional teams to run branches efficiently, ensure vehicles are inspection-ready, and maintain accurate inventory for a smooth buyer/seller experience.

Based in Melaka, Batu Pahat or Pasir Gudang, you’ll drive process improvements, monitor loan processing to disbursement, train staff to meet SLAs, and ensure data compliance across CMS and cash handling operations.