Operations Head (Japanese Division)

Genki Sushi (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A prominent restaurant chain in Kuala Lumpur is seeking an experienced individual to manage multiple restaurant locations. This role involves strategic planning, ensuring high-quality operational management, and recruiting skilled staff to deliver top-notch customer service. The ideal candidate should possess a strong understanding of Japanese cuisine, excellent leadership and communication skills, and experience in the Malaysian restaurant industry. Benefits include medical and dental coverage, meal allowance, and education support.

Benefits

Medical allowance

Dental coverage

Meal allowance

Education support

Miscellaneous allowance

Qualifications

• Bachelor's degree in business management, hospitality, or a related field (MBA preferred).
• Proven experience in restaurant management with leadership responsibilities.
• Strong understanding of Japanese cuisine and culture.

Responsibilities

• Develop and execute strategic plans to achieve growth and profitability targets.
• Oversee day-to-day operations across multiple restaurant locations.
• Recruit, train, and develop restaurant managers and staff.

Skills

Leadership

Communication

Problem-solving

Understanding of Japanese cuisine

Education

Bachelor's degree in business management, hospitality, or related field (MBA preferred)

Job description

Responsibilities

• Strategic Planning: Develop and execute strategic plans to achieve growth and profitability targets, conduct market research, and collaborate with senior management to set long‑term goals.
• Operational Management: Oversee day‑to‑day operations across multiple restaurant locations, maintain high standards of food quality, service, and cleanliness, and implement operational procedures to optimize efficiency.
• Staff Management: Recruit, train, and develop restaurant managers and staff, foster a positive work environment, set performance goals, conduct evaluations, and provide coaching.
• Quality Control: Ensure authentic Japanese cuisine and high‑quality standards, monitor inventory levels, and enforce food safety and hygiene standards.
• Customer Relations: Respond to feedback, complaints, and inquiries, develop strategies to enhance the customer experience and loyalty, and monitor online reviews.
• Compliance and Regulation: Ensure compliance with local and national food safety regulations, handle licensing and inspections, and manage annual budgets and financial reporting.
• Marketing and Promotion: Collaborate with marketing teams to create and implement campaigns, analyse marketing data, and adjust strategies.
• Expansion and Growth: Identify opportunities for new locations, conduct feasibility studies, and assess potential sites.
• Crisis Management: Develop contingency plans and protocols for emergency situations.

Qualifications

• Bachelor's degree in business management, hospitality, or a related field (MBA preferred).
• Proven experience in restaurant management with leadership responsibilities.
• Strong understanding of Japanese cuisine and culture.
• Excellent communication, leadership, and problem‑solving skills.
• Knowledge of Malaysian restaurant industry regulations and market trends.
• Financial acumen and budget management skills.

Benefits

• Medical allowance
• Dental coverage
• Meal allowance and full shift allowance
• Education support
• Miscellaneous allowance