Operations Assistant

TD EXPRESS SDN BHD; Johor Bahru; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Competitive remuneration

Career development

Structured training

Job summary

TD EXPRESS SDN BHD is seeking a proactive, organized Operations Assistant to join our logistics and warehouse management team in Johor Bahru. You will coordinate daily shipment activities and support operational workflows to ensure smooth supply chain execution.

The role requires attention to detail, strong communication with drivers, clients, and internal teams, and the ability to multitask in a fast-paced environment. This position is full-time and on-site.

Qualifications

• SPM/STPM or a diploma in logistics, supply chain or business administration.
• Good command of English and Bahasa Malaysia in writing and speaking.
• Experience in logistics operations is an advantage.

Responsibilities

• Process and generate daily operational delivery documentation (DOs and packing lists).
• Maintain real-time records in the in-house management system for orders.
• Coordinate with drivers, logistics partners, and clients for timely cargo handling.
• Act as a primary contact for routine customer inquiries and status updates.
• Support Operations Manager with admin duties, billing data, and reporting.
• Assist with customs checks and SOP compliance.
• Arrange special service requests with clients (labour, repackaging).
• Follow up on deliveries, driver schedules, and escalation issues.

Skills

Attention to Detail

Problem-Solving

Communication

Work Ethic

Education

SPM/STPM/ Diploma in Logistics/Supply Chain/Business Administration

Tools

ERP software

Microsoft Office

Job description

TD EXPRESS SDN BHD is seeking a proactive, organized, and detail-oriented Operations Assistant to join our logistics and warehouse management team. This is a full-time position based in Johor Bahru, Johor. In this role, you will serve as a key operational bridge between our drivers, administrative operations, and clients. You will be responsible for coordinate daily shipment activities, processing documentation, and supporting operational workflows to ensure seamless supply chain execution. This position is essential to maintaining high service standards, operational accuracy, and client satisfaction.

Key responsibilities

Process and generate daily operational delivery documentation, including Delivery Orders (DO), and Packing Lists.

Maintain accurate, real-time records in our In-houseManagement System for all order activities.

Liaise directly with drivers, external logistics partners, and clients to ensure timely cargo receiving and dispatch.

Serve as a primary point of contact for routine customer inquiries, providing status updates on shipments.

Assist the Operations Manager with administrative duties, billing verification data, daily dispatch reporting, and operational filings.

Support customs documentation checks and ensure compliance with standard operating procedures (SOPs).

Coordinate special service requests (such as labour arrangements, or repackaging) with the clients.

Follow up on pending deliveries, driver schedules, and escalation issues to prevent operational bottlenecks.

What we're looking for

Education & Experience: SPM, STPM, Diploma in Logistics/Supply Chain/Business Administration, or equivalent. Prior experience in logistics operations is an advantage.

Computer Literacy: Proficient in Microsoft Office (Excel, Word) and comfortable operating ERP software.

Communication Skills: Good command of written and spoken English and Bahasa Malaysia to communicate effectively with clients, management, and warehouse staff.

Attention to Detail: High accuracy in data entry, document verification, and numerical tracking.

Problem-Solving Ability: Strong organizational skills with the ability to multitask, prioritize urgent shipments, and handle fast-paced operational demands.

Work Ethic: Reliable, punctual, disciplined, and capable of working both independently and collaboratively within a team.

What we offer

At TD EXPRESS SDN BHD, we value our employees and are committed to providing a supportive work environment. We offer competitive remuneration packages, opportunities for career development within our growing logistics operations, and a workplace culture that prioritises teamwork and professional growth. We provide a structured working environment with clear advancement pathways for dedicated staff members. Our company invests in employee training and development to help you enhance your skills and progress within the warehousing and logistics sector.

About us

TD EXPRESS SDN BHD is a leading player in the warehousing, storage, and distribution industry. We are committed to delivering reliable and efficient logistics solutions to our customers across Malaysia. With our strategically located facilities and dedicated team, we ensure that goods are stored, managed, and distributed with the highest standards of professionalism and care. We pride ourselves on our operational excellence, customer-focused approach, and commitment to continuous improvement. Our team is the backbone of our success, and we are proud to foster a culture of responsibility, efficiency, and mutual respect.