Onsite Customer Success Partner - Penang

Sealed Air

Seberang Perai

On-site

MYR 45,000 - 61,000

Full time

14 days+

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Job summary

Sealed Air in Penang is seeking a Customer Service Partner to act as the frontline contact for assigned key customers. Based at the Prai plant, you will handle purchase orders, shipping docs, and coordination with production and logistics to ensure on-time delivery.

You should have 1–2 years in customer service or related fields, good communication and problem-solving skills, and be computer-literate. This full-time, on-site role offers growth opportunities within a global packaging leader.

Qualifications

At least SPM/Diploma in related field.
At least 1-2 years of working experience in customer service/marketing/sales/administration activities
Good customer service, communication & interpersonal skills
Good team player & problem solving skills
Computer literate.

Responsibilities

To act as company's first point of contact with assigned key customers on customer service.
To process customer's purchase order & prepare shipping documents.
To liaise with production planner on order acknowledgement, production schedule & schedule changes.
To ensure on time process of activities such as customer order/re-scheduled, timely shipment & billing.
To coordinate with Logistic Department on shipment & delivery to the customers
To coordinate on customer goods return & process the necessary documents such as temporary DO, Credit & Debit notes
To handle customer enquiries & complaints.
To manage customer stock level & forecast loading
To monitor the performance of customer service officer and provide coaching when necessary
To prepare weekly and monthly sales report
To perform other tasks as assigned by superior.