Customer Service Partner

FAGERDALA MALAYSIA SDN BHD; Seberang Perai; On-site; MYR 39,000 - 61,000; Full time

Job summary

Sealed Air in Penang's Prai plant is seeking a Customer Service Partner. You will be the frontline contact for key customers, handling orders, order status, and shipping documents to ensure smooth delivery.

You will liaise with production planners, coordinate logistics, and prepare regular sales reports. The role requires at least a diploma and 1–2 years in customer service, with strong teamwork and problem-solving skills.

Qualifications

• SPM or Diploma in a related field.
• 1–2 years experience in customer service/marketing/sales/administration.
• Good teamwork and problem-solving skills.

Responsibilities

• Act as the first point of contact with assigned key customers.
• Process customer purchase orders and prepare shipping documents.
• Coordinate with production planner on order acknowledgement, production schedule and changes.
• Ensure timely processing of orders, shipments, and billing.
• Coordinate with Logistics on shipment and delivery to customers.
• Coordinate on customer goods returns and processing of DO, credit & debit notes.
• Manage customer stock levels and forecast loading.
• Prepare weekly and monthly sales reports.
• Perform other tasks as assigned by superior.

Skills

Good teamwork

Problem solving

Education

SPM / Diploma in related field

Job description

Sealed Air is looking for a Customer Service Partner in Penang! Based in our Fagerdala plant in Prai, the job scopes are:

To act as company's first point of contact with assigned key customers on customer service.

To process customer's purchase order & prepare shipping documents.

To liaise with production planner on order acknowledgement, production schedule & schedule changes.

To ensure on time process of activities such as customer order/re-scheduled, timely shipment & billing.

To coordinate with Logistic Department on shipment & delivery to the customers

To coordinate on customer goods return & process the necessary documents such as temporary DO, Credit & Debit notes

To manage customer stock level & forecast loading

To monitor the performance of customer service officer and provide coaching when necessary

To prepare weekly and monthly sales report

To perform other tasks as assigned by superior.

Qualifications

At least SPM/Diploma in related field

At least 1-2 years of working experience in customer service/marketing/sales/administration activities

Good team player & problem solving skills

We are an international protective packaging solutions provider, and we pride ourselves in providing value-added solutions at every stage of our customers needs and product lifecycle: from design to assisting our customers with their global and regional challenges to building new manufacturing plants and satellite facilities around the world. We are currently located in 6 countries, with 15 manufacturing facilities, and we have 1300 employees worldwide.

Through our heartfelt commitment to focus on customers' needs, we undertake packaging design and employ custom-built automated fabrication processes with sustainable materials to achieve protective packaging solutions across the globe.

We continuously extend our support to customers through new materials exploration, end-to-end solutions and research and development of the next generation of environmentally-friendly protective packaging materials.

We are an international protective packaging solutions provider, and we pride ourselves in providing value-added solutions at every stage of our customers needs and product lifecycle: from design to assisting our customers with their global and regional challenges to building new manufacturing plants and satellite facilities around the world. We are currently located in 6 countries, with 15 manufacturing facilities, and we have 1300 employees worldwide.

Through our heartfelt commitment to focus on customers' needs, we undertake packaging design and employ custom-built automated fabrication processes with sustainable materials to achieve protective packaging solutions across the globe.

We continuously extend our support to customers through new materials exploration, end-to-end solutions and research and development of the next generation of environmentally-friendly protective packaging materials.