Senior Customer Service & Order Solutions Lead

Premier Farnell; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Premier Farnell in Penang, Malaysia, seeks a customer support specialist to respond to inquiries, expedite orders, and resolve issues. You will communicate dispositions and research orders to ensure timely delivery.

The role requires five years of related experience and a High School Diploma. You will maintain records, assist with invoicing and returns, and contribute to process improvements while upholding consumer-law compliance.

Qualifications

• Experience in handling customer inquiries and resolving issues.
• Proficient in written and spoken English.
• Familiar with order processing, invoicing, and document management.

Responsibilities

• Responds to customer inquiries, expedites critical orders, and researches and resolves issues.
• Maintains and updates electronic and/or hard copy records as required.
• Supports the sales team with order tracking, stock queries, and problem resolution.
• Identifies opportunities to improve processes and KPIs.
• Ensures customer relations are maintained and complaints resolved fairly.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High School Diploma

Tools

Email

Microsoft Office

Job description

Premier Farnell in Penang, Malaysia, seeks a customer support specialist to respond to inquiries, expedite orders, and resolve issues. You will communicate dispositions and research orders to ensure timely delivery.

The role requires five years of related experience and a High School Diploma. You will maintain records, assist with invoicing and returns, and contribute to process improvements while upholding consumer-law compliance.