Sales Executive cum customer service

Pocket Packaging Sdn Bhd; Seberang Perai; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Commission structure

Supportive and collaborative working环境

Flexible working arrangements

Health and wellness benefits

Training and professional development

Job summary

Pocket Packaging Sdn Bhd is seeking a dynamic Sales Executive cum Customer Service professional to join our team in Perai, Penang. This full-time role blends sales development with exceptional customer service to drive revenue and ensure customer satisfaction.

You will manage inquiries from initial contact to ongoing support, build relationships, and identify opportunities to expand business with clients. Strong communication, CRM familiarity, and a results-driven mindset are essential.

Qualifications

• Proven experience in sales or customer service.
• Strong communication and interpersonal skills.
• Excellent organisational and time management abilities.
• Results-driven with targets.
• Proficiency in MS Office and CRM systems.
• Fluency in English and Malay; additional languages are a plus.
• Willingness to travel locally.

Responsibilities

• Identify, pursue and convert new sales opportunities through prospecting, cold calling and networking activities.
• Maintain and nurture existing client relationships to ensure customer retention and repeat business.
• Provide comprehensive product information and quotations to potential and existing customers.
• Handle customer inquiries and concerns with professionalism, responding promptly and resolving issues effectively.
• Process orders, manage documentation and ensure accurate record-keeping of all transactions.
• Coordinate with internal teams to ensure timely delivery and fulfilment of customer requirements.
• Achieve and exceed monthly and quarterly sales targets.
• Prepare sales reports and provide feedback on market trends and customer needs.
• Conduct follow-up calls and visits to strengthen customer relationships and identify upselling opportunities.

Skills

Sales experience

Communication skills

Time management

MS Office

CRM systems

English & Malay

Travel locally

Tools

MS Office

CRM systems

Job description

About the role

Pocket Packaging Sdn Bhd is based in Singapore seeking a dynamic and customer-focused Sales Executive cum Customer Service professional to join our team in Perai, Penang. This is a full-time position that combines sales development with exceptional customer service delivery. In this role, you will be instrumental in driving revenue growth whilst maintaining the highest standards of customer satisfaction. You will serve as a key point of contact for our clients, managing their needs from initial inquiry through to ongoing support, and identifying opportunities to expand our business relationships.

What you'll be doing

• Identify, pursue and convert new sales opportunities through prospecting, cold calling and networking activities
• Maintain and nurture existing client relationships to ensure customer retention and repeat business
• Provide comprehensive product information and quotations to potential and existing customers
• Handle customer inquiries and concerns with professionalism, responding promptly and resolving issues effectively
• Process orders, manage documentation and ensure accurate record-keeping of all transactions
• Coordinate with internal teams to ensure timely delivery and fulfilment of customer requirements
• Achieve and exceed monthly and quarterly sales targets
• Prepare sales reports and provide feedback on market trends and customer needs
• Conduct follow-up calls and visits to strengthen customer relationships and identify upselling opportunities

What we're looking for

• Proven experience in a sales or customer service role, preferably within the packaging, manufacturing or B2B sector
• Strong communication and interpersonal skills with the ability to build rapport with diverse clientele
• Excellent organisational and time management abilities, with capability to manage multiple priorities
• A results-driven mindset with motivation to achieve and exceed sales targets
• Proficiency in Microsoft Office applications and familiarity with CRM systems
• Ability to work independently whilst being a collaborative team player
• Problem-solving skills and a proactive approach to customer satisfaction
• Fluency in English and Malay; additional language skills are desirable
• Willingness to travel locally for client meetings and site visits

About us

Pocket Packaging Sdn Bhd is a leading packaging solutions provider committed to delivering high-quality products and exceptional service to businesses across various industries. With a strong focus on innovation, reliability and customer satisfaction, we have established ourselves as a trusted partner for organisations seeking tailored packaging solutions. Our team is dedicated to understanding client needs and providing cost-effective, sustainable packaging options that enhance operational efficiency.

What we offer

• Competitive salary package commensurate with experience and performance
• Career development opportunities within a growing organisation
• Performance-based incentives and commission structure
• Supportive and collaborative working environment
• Flexible working arrangements where applicable
• Health and wellness benefits
• Training and professional development programmes to enhance your skills