Customer Success & Order Support Specialist

Micro-Mechanics Technology Sdn Bhd (182707-X); Bayan Lepas; On-site; MYR 31,000 - 51,000; Full time

Benefits offered by this job

Medical miscellaneous allowance

AWS bonus

Performance bonus

Job summary

Micro-Mechanics Technology Sdn Bhd is seeking a Customer Service Representative to join our Bayan Lepas-based team in Penang. This full-time role puts you as the primary contact for our customers, delivering responsive service across multiple channels and maintaining strong relationships with professionalism.

You will support sales and administrative tasks, process orders, and help ensure accurate information flow and timely delivery while upholding the company values of quality and reliability.

Qualifications

• Experience in customer service and admin tasks.
• Ability to handle inquiries across channels.
• Professional communication and teamwork.
• Proficient with MS Word, Excel, and Outlook.

Responsibilities

• Provide sales, customer service, and administrative support.
• Process orders, quotations, and follow-ups.
• Respond to inquiries promptly and professionally.
• Maintain and update customer records and reports.
• Escalate issues when needed.

Skills

Customer service

Communication skills

MS Office

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Micro-Mechanics Technology Sdn Bhd is seeking a Customer Service Representative to join our Bayan Lepas-based team in Penang. This full-time role puts you as the primary contact for our customers, delivering responsive service across multiple channels and maintaining strong relationships with professionalism.

You will support sales and administrative tasks, process orders, and help ensure accurate information flow and timely delivery while upholding the company values of quality and reliability.