Customer Service Partner at Sealed Air

Sealed Air; Seberang Perai; On-site; MYR 45,000 - 61,000; Full time

Job summary

Sealed Air in Penang is seeking a Customer Service Partner to act as the frontline contact for assigned key customers. Based at the Prai plant, you will handle purchase orders, shipping docs, and coordination with production and logistics to ensure on-time delivery.

You should have 1–2 years in customer service or related fields, good communication and problem-solving skills, and be computer-literate. This full-time, on-site role offers growth opportunities within a global packaging leader.

Qualifications

• At least SPM/Diploma in related field.
• At least 1-2 years of working experience in customer service/marketing/sales/administration activities
• Good customer service, communication & interpersonal skills
• Good team player & problem solving skills
• Computer literate.

Responsibilities

• To act as company's first point of contact with assigned key customers on customer service.
• To process customer's purchase order & prepare shipping documents.
• To liaise with production planner on order acknowledgement, production schedule & schedule changes.
• To ensure on time process of activities such as customer order/re-scheduled, timely shipment & billing.
• To coordinate with Logistic Department on shipment & delivery to the customers
• To coordinate on customer goods return & process the necessary documents such as temporary DO, Credit & Debit notes
• To handle customer enquiries & complaints.
• To manage customer stock level & forecast loading
• To monitor the performance of customer service officer and provide coaching when necessary
• To prepare weekly and monthly sales report
• To perform other tasks as assigned by superior.

Skills

Customer service

Communication

Interpersonal skills

Education

SPM/Diploma in related field

Tools

Computer literate

Job description

This Full time on site position offers great opportunities for career growth.

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.

We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact.

That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders.

In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories.

To learn more, visit www.sealedair.com.

Sealed Air is looking for a Customer Service Partner in Penang!

Based in our Fagerdala plant in Prai, the job scopes are:

• To act as company's first point of contact with assigned key customers on customer service.
• To process customer's purchase order & prepare shipping documents.
• To liaise with production planner on order acknowledgement, production schedule & schedule changes.
• To ensure on time process of activities such as customer order/re-scheduled, timely shipment & billing.
• To coordinate with Logistic Department on shipment & delivery to the customers
• To coordinate on customer goods return & process the necessary documents such as temporary DO, Credit & Debit notes
• To handle customer enquiries & complaints.
• To manage customer stock level & forecast loading
• To monitor the performance of customer service officer and provide coaching when necessary
• To prepare weekly and monthly sales report
• To perform other tasks as assigned by superior.

Qualifications

• At least SPM/Diploma in related field
• At least 1-2 years of working experience in customer service/marketing/sales/administration activities
• Good customer service, communication & interpersonal skills
• Good team player & problem solving skills
• Computer literate.

Requisition id: 56403

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression.

The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number.

WHY WORK AT SEALED AIR?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise. Corporate sustainability - it's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate. Customer Success - meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values. Leaving our communities better than we found them through dedication of time, talent and resources.