Customer Success & Order Fulfillment Specialist

Balazs; Seberang Perai; On-site; MYR 30,000 - 48,000; Full time

Job summary

Air Liquide is seeking a Customer Service Executive in Penang, Malaysia. This role involves overseeing daily order fulfillment and ensuring superior customer service support. Responsibilities include managing customer inquiries, resolving issues, and implementing process improvements. The ideal candidate possesses a Bachelor's degree, has strong problem-solving skills, and is customer-centric. This position requires good communication skills and the ability to work effectively under pressure. Fresh graduates are welcome to apply.

Qualifications

• Experience in a sales administration, customer service, or a related operational role.
• Highly organized, detail-oriented, and capable of managing multiple priorities effectively.
• Able to work on a 5.5 days basis with a proactive attitude.

Responsibilities

• Serve as a primary point of contact for customer requests and order processing.
• Drive the timely resolution of customer issues and complaints.
• Assist in identifying opportunities for process improvements.

Skills

Problem-solving skills

Customer-centric mindset

Good communication skills

Organizational skills

Education

Bachelor's degree in any discipline

Job description

Air Liquide is seeking a Customer Service Executive in Penang, Malaysia. This role involves overseeing daily order fulfillment and ensuring superior customer service support. Responsibilities include managing customer inquiries, resolving issues, and implementing process improvements. The ideal candidate possesses a Bachelor's degree, has strong problem-solving skills, and is customer-centric. This position requires good communication skills and the ability to work effectively under pressure. Fresh graduates are welcome to apply.