Online Property Operations Coordinator (STR) | Chinese & English

360 stayz; Kuala Lumpur; Remote; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Remote work from anywhere in Malaysia

Career growth opportunities

Supportive team culture

Training and development

Job summary

360 Lease, a leading Australian short-term rental manager, seeks an experienced Online Property Operations Coordinator with STR and property management background. You will coordinate owners, guests, and service partners across Malaysia, ensuring smooth operations and timely issue resolution.

Fluency in English and Mandarin is required, and you will work from home with full remote support from the Malaysia team. This role offers career growth and exposure to global hospitality best practices.

Qualifications

• Minimum 4 years in property management, short-term rental, or related operations.
• Experience coordinating owners, guests, contractors, cleaners, and maintenance.
• Familiarity with STR platforms such as Airbnb and Booking.com.

Responsibilities

• Coordinate between owners, operations team, maintenance, contractors, suppliers and partners.
• Standardize communication workflows and improve stakeholder updates.
• Oversee tasks, monitor progress and ensure timely completion.
• Handle escalations and resolve complex operational bottlenecks.
• Support daily operations and drive continuous process improvements.

Skills

Coordination

Communication

Stakeholder management

Property operations

STR platforms

Tools

Airbnb

Booking.com

OwnerRez

Job description

Online Property Operations Coordinator (STR) | Chinese & English

360 Lease is a leading Australian short-term rental management company with extensive operations in Sydney and key cities nationwide, supported by our Malaysia-based operations team. We manage a wide portfolio of properties on platforms including Airbnb and Booking.com.

Our mission is to deliver seamless hospitality experiences for guests while providing property owners with reliable and transparent management services.

Job Summary

We are seeking an experienced Property Operations Coordinator with a background in short-term rental (Airbnb), property management, serviced apartments, or real estate operations.

This role is best suited for candidates who have previously coordinated multiple properties, worked closely with property owners, contractors, cleaners, and maintenance teams, and are familiar with fast-paced property operations.

Who We're Looking For

• Property Coordinator
• Property Management Executive
• Serviced Apartment Operations Executive
• Property Operations Executive
• Hospitality Operations Coordinator

If your experience is primarily in general customer service, administration, or virtual assistance without property operations exposure, this role is unlikely to be a suitable match.

Key Responsibilities

Coordination & Communication Process Leadership

Liaise between owners, the online operations team, maintenance/cleaning teams, contractors, suppliers, and service partners to resolve issues promptly

Oversee, standardize, and improve communication workflows and processes across all stakeholders

Consolidate information, align updates, and participate in operational planning, weekly reviews, and performance tracking discussions

Ensure contractors comply with company standards and requirements, maintaining strong working relationships

Issue Escalation & Complex Case Handling

Handling complex, urgent, or high-impact communication issues involving owners, guests, contractors, or partners

Coordinate with relevant departments to resolve escalated matters and prevent recurrence

Serve as the decision-making point for disputes, service delays, or operational bottlenecks

Recommend improvements to communication flows, vendor performance, and service quality

Team Coordination & Operational Oversight

Support coordination of daily operational tasks across teams to ensure smooth execution

Provide guidance and direction to coordinators or team members when required

Monitor task progress, follow up on outstanding issues, and ensure timely completion

Assist in improving team efficiency and communication effectiveness

Performance & Continuous Improvement

Track common operational issues, response time, and resolution efficiency

Identify gaps in coordination and propose improvements to workflows and processes

Support implementation of operational standards and best practices

Job Requirements

Minimum 4 years of experience in property management, short-term rental (Airbnb), serviced apartments, real estate operations, or a closely related industry.

Proven experience coordinating property owners, guests, contractors, cleaners, maintenance teams, and internal operations.

Strong understanding of day-to-day property operations, including booking management, guest communication, maintenance coordination, cleaning schedules, property readiness, and issue resolution.

Experience managing multiple properties simultaneously in a fast-paced operational environment.

Comfortable handling urgent operational issues, owner escalations, booking disruptions, and service recovery independently.

Excellent stakeholder management, communication, negotiation, and coordination skills.

Experience with STR or property management platforms such as Airbnb, Booking.com, OwnerRez, or similar systems is highly preferred.

Fluent in both English and Mandarin (spoken and written).

Candidates must use their own laptop/computer and mobile phone.

What We Offer

• 100% Remote work - Work from anywhere in Malaysia
• Career growth opportunities in a fast-growing international company
• A supportive and inclusive team culture
• Continuous learning and training support
• Exposure to global best practices in hospitality and property tech