Airbnb Operations Manager

The Crew Property Management SDN BHD; Selangor; On-site; MYR 73,000 - 89,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Annual leave

Medical leave

Career growth

Job summary

The Crew Property Management SDN BHD is seeking an Airbnb Operations Manager to oversee the end-to-end operation of our short-term rental portfolio, including listing management, guest experience, cleaning coordination, maintenance, pricing, and performance reporting across platforms such as Airbnb, Booking.com, and Agoda.

You will be the main point of contact for guests and internal teams, ensuring smooth check-ins, fast issue resolution, and consistently high review scores while focusing on

Qualifications

• Minimum 1–2 years of experience in Airbnb or short-term rental operations.
• Familiar with Airbnb host dashboard and multi-platform management.
• Strong communication and problem-solving skills.
• Able to work independently and under pressure.
• Willing to work weekends and public holidays on a rotation basis.
• Fluent in English and Bahasa Malaysia; Mandarin is an added advantage.
• Own transport and laptop required.
• Diploma or Degree in Hospitality, Tourism, Business, or related field is an advantage.

Responsibilities

• Listing & platform management across Airbnb, Booking.com, Agoda, and other OTAs.
• Coordinate cleaning and turnover between guests and monitor maintenance.
• Manage guest experience, inquiries, check-in instructions, and issue resolution.
• Monitor occupancy, pricing, and apply dynamic pricing with tools.
• Prepare performance reports and uphold KPI targets.

Skills

Multi-platform management

Guest communication

Problem-solving

Independent worker

Weekend availability

Education

Diploma or Degree in Hospitality/Tourism/Business

Tools

Hostaway

Guesty

Smoobu

Hostex

PriceLabs

Beyond

Wheelhouse

Job description

The Airbnb Operations Manager is responsible for the end-to-end operation of our short-term rental portfolio. This includes listing management, guest experience, cleaning coordination, maintenance, pricing, and performance reporting across platforms such as Airbnb, Booking.com, and Agoda.

You will act as the main point of contact for guests and internal teams, ensuring smooth check-ins, fast issue resolution, and consistently high review scores.

Key Responsibilities

1. Listing & Platform Management

Manage and optimise listings on Airbnb, Booking.com, Agoda, and other OTAs

Update calendars, prices, descriptions, photos, and amenities

Ensure all listings are accurate, complete, and competitive

Use channel manager / PMS tools to prevent overbooking and sync availability

2. Guest Experience & Communication

Respond to guest inquiries and messages within 30 minutes during working hours

Handle check-in instructions, access codes, and special requests

Resolve guest complaints, emergencies, and last-minute issues professionally

Follow up after check-out to request reviews and address feedback

3. Cleaning & Maintenance Coordination

Schedule cleaning and turnover between guests

Inspect units regularly to ensure cleanliness, functionality, and presentation

Coordinate repairs and maintenance with contractors or handymen

Maintain inventory of supplies, linens, and amenities

Monitor occupancy, nightly rates, and competitor pricing

Adjust prices based on demand, seasonality, and local events

Use dynamic pricing tools such as PriceLabs or Beyond where applicable

Identify opportunities to increase revenue without lowering standards

5. Performance & Reporting

Prepare weekly or monthly reports for management

Maintain guest ratings at 4.8 stars and above

Continuously improve SOPs and operational efficiency

Requirements

Minimum 1–2 years of experience in Airbnb, short-term rental, hotel, or hospitality operations

Familiar with Airbnb host dashboard and multi-platform management

Strong communication and problem-solving skills

Able to work independently and under pressure

Willing to work weekends and public holidays on a rotation basis

Fluent in English and Bahasa Malaysia; Mandarin is an added advantage

Own transport and laptop required

Diploma or Degree in Hospitality, Tourism, Business, or related field is an advantage

Preferred Skills

Experience with channel managers: Hostaway, Guesty, Smoobu, Hostex, or similar

Experience with dynamic pricing tools: PriceLabs, Beyond, or Wheelhouse

Basic knowledge of smart locks, Wi-Fi systems, and property maintenance coordination

Key Performance Indicators (KPIs)

Guest rating: 4.8 stars and above

Response time: within 30 minutes

Occupancy rate: 65% and above

Listing accuracy and cleanliness scores: 90% and above

What We Offer

Basic salary: RM6,500 – RM8,000 depending on experience

Performance bonus based on occupancy and guest ratings

EPF, SOCSO, EIS

Annual leave and medical leave

Career growth in a fast-growing short-term rental company