[URGENT HIRING] Operations Coordinator

SimpleKeyz Property Management Sdn Bhd; Subang Jaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

SimpleKeyz Property Management Sdn Bhd is looking for a coordinator to be the central link between residents, owners and our operations team. You will handle inquiries, complaints and service requests from owners and residents, coordinating with maintenance, cleaning, and building management to ensure timely resolution.

You will also manage administrative tasks, collect maintenance fees, and prepare progress reports for management review.

Qualifications

• Excellent communication in Mandarin, English and Bahasa Malayu.
• At least 1 year in coordinating or customer service related position.
• Excellent coordination skills and high sense of responsibility.
• Able to thrive in a fast-paced environment. Strong time management skills with the ability to prioritize tasks and perform well under pressure.

Responsibilities

• Act as the main point of contact for owners and residents regarding property-related inquiries, complaints, or service requests.
• Coordinate and follow up with maintenance technicians, cleaning teams, and building management to ensure timely resolution of issues.
• Handle administrative tasks including, but not limited to: collection of maintenance fees and miscellaneous payments.
• Maintain and update work trackers and progress reports.
• Manage and submit all required documents and files to support the workflow process.
• Liaise with landlords, tenants, and suppliers through proper correspondence (email, chat, phone).
• Support property inspection, maintenance, site viewing and handover processes by coordinating with the Sales team and Maintenance team.
• Prepare regular reports and updates on maintenance work, complaints, and operational matters for management review.
• Respond promptly to emergencies or incidents.
• Foster good relationships with residents, JMB (Joint Management Body), and all stakeholders.
• Carry out any additional duties as assigned by supervisor.

Job description

Be the key link between residents, owners, and our operations team.

Role & Responsibilities

Act as the main point of contact for owners and residents regarding property-related inquiries, complaints, or service requests.

Coordinate and follow up with maintenance technicians, cleaning teams, and building management to ensure timely resolution of issues.

Handle administrative tasks including, but not limited to:

Collection of maintenance fees and miscellaneous payments

Maintain and update work trackers and progress reports

Manage and submit all required documents and files to support the workflow process

Liaise with landlords, tenants, and suppliers through proper correspondence (email, chat, phone).

Support property inspection, maintenance, site viewing and handover processes by coordinating with the Sales team and Maintenance team.

Prepare regular reports and updates on maintenance work, complaints, and operational matters for management review.

Respond promptly to emergencies or incidents.

Foster good relationships with residents, JMB (Joint Management Body), and all stakeholders.

Carry out any additional duties as assigned by supervisor.

Qualifications:

Excellent communication in Mandarin, English and Bahasa Malayu.

At least 1 year in coordinating or customer service related position.

Excellent coordination skills and high sense of responsibility.

Able to thrive in a fast-paced environment. Strong time management skills with the ability to prioritize tasks and perform well under pressure.