On-Site AI Data Center Field Engineer

Dell Technologies Inc.; Bayan Lepas; On-site; MYR 90,000 - 130,000; Full time

Job summary

Dell Technologies Inc. is seeking an On-Site Service Engineer for AI Data Center operations in Malaysia. You will provide hands-on maintenance, diagnose complex hardware/firmware/software issues, and ensure rapid recovery during outages at customer sites.

Join Dell to contribute to high uptime, work with cross-functional teams, document procedures, and grow skills in AI server and data center infrastructure while traveling to customer locations as required.

Qualifications

• Bachelor's degree in IT, Computer Engineering, or related field.
• 3–6 years of field service or data center support experience with AI server hardware.
• Willingness to travel to customer sites and work flexible hours.

Responsibilities

• Provide on-site technical support for AI server systems, ensuring reliability and minimal downtime.
• Troubleshoot complex hardware, firmware, and software issues; perform root cause analysis.
• Perform server maintenance including part replacements, firmware upgrades, and health checks.
• Collaborate with engineering and customer teams to resolve critical issues and validate updates.
• Identify recurring issues and recommend improvements to service efficiency.

Skills

Field service experience

Troubleshooting hardware

System diagnostics

Travel willingness

Driver's license

Physical lifting up to 50 lbs

Education

Bachelor's degree in IT/Computer Engineering or related field

Job description

Dell Technologies Inc. is seeking an On-Site Service Engineer for AI Data Center operations in Malaysia. You will provide hands-on maintenance, diagnose complex hardware/firmware/software issues, and ensure rapid recovery during outages at customer sites.

Join Dell to contribute to high uptime, work with cross-functional teams, document procedures, and grow skills in AI server and data center infrastructure while traveling to customer locations as required.