On-Site AI Data Center Engineer | Fast Outage Recovery

Dell Inc.; Bayan Lepas; Vor Ort; MYR 60.000 - 96.000; Vollzeit

Zusammenfassung

Dell Technologies in Penang is seeking an On-Site Service Engineer to support AI Server systems at customer locations, delivering hands-on maintenance, rapid recovery, and preventive care to keep systems running.

You will troubleshoot complex hardware, firmware, and software, perform maintenance, and collaborate with engineering and customer teams to resolve issues and validate firmware updates; willing to travel and lift up to 50 lbs; on-call availability required.

Qualifikationen

• :1)Bachelor’s degree in IT, Computer Engineering or related field.
• 2)3–6 years field service or data center experience with AI server hardware.
• 3)Ability to travel to customer sites, on-call/overtime as needed.
• 4)Able to lift up to 50 lbs and operate within data center environments.

Aufgaben

• Provide on-site technical support for AI Server systems, ensuring system reliability and minimal downtime.
• Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions.
• Perform server maintenance, including part replacements, firmware upgrades, system health checks, and Field Change Orders (FCOs).
• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.
• Identify recurring issues and recommend improvements to enhance service efficiency and system reliability.
• Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure.

Kenntnisse

Field service

Data center

Technical support

AI server

Hardware know-how

Ausbildung

Bachelor’s degree in IT/Computer Engineering

Tools

Dell Storage Foundations

CompTIA Network+

CCNA

VMware VCP

RHCSA/RHCE

ITIL

Kubernetes CKA

Jobbeschreibung

Dell Technologies in Penang is seeking an On-Site Service Engineer to support AI Server systems at customer locations, delivering hands-on maintenance, rapid recovery, and preventive care to keep systems running.

You will troubleshoot complex hardware, firmware, and software, perform maintenance, and collaborate with engineering and customer teams to resolve issues and validate firmware updates; willing to travel and lift up to 50 lbs; on-call availability required.