AI Data Center Onsite Field Engineer

Dell Technologies Inc.; Cyberjaya; On-site; MYR 70,000 - 105,000; Full time

Job summary

Dell Technologies is seeking an On-Site Service Engineer to support AI Data Center Server systems in Cyberjaya. You will provide hands-on maintenance, troubleshoot complex hardware and firmware issues, and drive rapid recovery during outages.

You will work with customers and cross-functional teams to maintain uptime and reliability. The role requires 2-5 years in technical support or data center roles, with hands-on experience across server, storage, and networking hardware, and the ability to

Qualifications

• 2-5 years of experience in technical support, field engineering, or data center support.
• Hands-on experience with server, storage, networking hardware, and data center environments, including system diagnostics, repair, and component replacement.
• Strong ability to interpret system logs, diagnostic outputs, and performance data for troubleshooting and root cause analysis.
• Flexibility to support on-call, overtime, or alternative work schedules and travel to customer sites as required.
• Ability to lift and move equipment up to 50 lbs, with a valid driver's license and reliable transportation.

Responsibilities

• Provide on-site technical support for AI Server systems, ensuring system reliability and minimal downtime.
• Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions.
• Perform server maintenance, including part replacements, firmware upgrades, system health checks, and Field Change Orders (FCOs).
• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.
• Identify recurring issues and recommend improvements to enhance service efficiency and system reliability.
• Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure.

Skills

Server hardware

Storage hardware

Networking hardware

Diagnostics and troubleshooting

Root cause analysis

On-site field support

Driver's license

Education

Associate or Bachelor's degree in IT/Computing

Tools

Dell Proven Professional Certification

CompTIA Network+/Server+

CCNA

RHCSA/RHCE

VMware VCP

Kubernetes CKA

Job description

Dell Technologies is seeking an On-Site Service Engineer to support AI Data Center Server systems in Cyberjaya. You will provide hands-on maintenance, troubleshoot complex hardware and firmware issues, and drive rapid recovery during outages.

You will work with customers and cross-functional teams to maintain uptime and reliability. The role requires 2-5 years in technical support or data center roles, with hands-on experience across server, storage, and networking hardware, and the ability to