On-Site AI Data Center Engineer - Rapid Server Support

Dell Global Business Center Sdn Bhd; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Dell Technologies Malaysia is seeking an On-Site Service Engineer to provide hands-on technical support for AI Server systems at customer sites. You will help maintain system availability, troubleshoot hardware, firmware, and software issues, and drive rapid recovery during outages.

The role requires 3–6 years of field service or data center experience, a Bachelor’s degree in IT or Computer Engineering, the ability to lift up to 50 lbs, and willingness to travel to customer sites.

Qualifications

• 3-6 years of experience in field service, data center or technical support for AI server, storage, networking hardware and data center environments, including diagnostics, repair and component replacement.
• Bachelor’s degree in IT, Computer Engineering, or related field.
• Strong ability to interpret system logs, diagnostic outputs and performance data for troubleshooting and root cause analysis.
• Flexibility to support on-call, overtime, or alternative schedules and travel to customer sites as required.
• Ability to lift and move equipment up to 50 lbs, with valid driver’s license and reliable transportation.

Responsibilities

• Provide on-site technical support for AI Server systems, ensuring reliability and minimal downtime.
• Troubleshoot hardware, firmware, and software issues; perform root cause analysis and corrective actions.
• Perform server maintenance including part replacements, firmware upgrades, health checks, and FCOs.
• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.
• Identify recurring issues and propose improvements to boost service efficiency and reliability.
• Provide technical guidance and documentation as a trusted advisor on Dell AI and data center infrastructure.

Skills

Field service experience

System logs interpretation

Travel readiness

Heavy lifting (50 lbs)

Education

Bachelor’s degree in IT or Computer Engineering

Tools

Dell Proven Professional Certification

CompTIA Network+/Server+

CCNA

VMware VCP

RHCSA/RHCE

ITIL

Kubernetes CKA

Job description

Dell Technologies Malaysia is seeking an On-Site Service Engineer to provide hands-on technical support for AI Server systems at customer sites. You will help maintain system availability, troubleshoot hardware, firmware, and software issues, and drive rapid recovery during outages.

The role requires 3–6 years of field service or data center experience, a Bachelor’s degree in IT or Computer Engineering, the ability to lift up to 50 lbs, and willingness to travel to customer sites.