Onsite Service Engineer - AI Data Center (Penang)

Dell; Penang; On-site; MYR 60,000 - 120,000; Full time

Job summary

Dell Technologies is seeking an On-Site Service Engineer to support AI Data Center environments in Malaysia. You will deliver hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware at customer sites, ensuring high system uptime and reliability.

Role involves on-site technical work, collaboration with cross-functional teams, and responsible ownership of service delivery from diagnostics to repair.

Qualifications

• Bachelor’s degree in IT, Computer Engineering or related field is required.
• 3–6 years in field service, data center or technical support with hardware troubleshooting.
• Willingness to travel to customer sites and support on-call/overtime as needed.
• Ability to lift and move equipment up to 50 lbs.

Responsibilities

• Provide on-site technical support for AI Server systems to minimize downtime.
• Troubleshoot hardware, firmware, and software issues; perform root cause analysis and corrective actions.
• Perform server maintenance, firmware upgrades, and health checks; process Field Change Orders (FCOs).
• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.
• Identify recurring issues and suggest improvements to service efficiency and reliability.
• Provide technical guidance and documentation as a trusted advisor on Dell AI and data center infra.

Skills

Field service experience

Data center hardware knowledge

Root cause analysis

Travel to customer sites

Ability to lift 50 lbs

Education

Bachelor’s degree in IT or Computer Engineering

Tools

Dell Storage Foundations

CCNA

VMware VCP

RHCSA/RHCE

Job description

On-site Service Engineer – AI Data Center

Our On-Site Engineers (OSEs) play a critical role in supporting AI Server systems, providing hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. Working closely with customers and cross-functional teams, OSEs help ensure system uptime, reliability, and a high standard of service.

What you’ll achieve

As an On-Site Service Engineer, you will provide on-site technical expertise to maintain system availability, troubleshoot complex hardware, firmware, and software issues, and drive rapid recovery during critical outages. You will work closely with customers and cross-functional teams to deliver reliable support, preventive maintenance, and continuous service improvements.

Join us to do the best work of your career and make a profound social impact as an On-Site Service Engineer.

You will:

• Provide on-site technical support for AI Server systems, ensuring system reliability and minimal downtime.
• Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions.
• Perform server maintenance, including part replacements, firmware upgrades, system health checks, and Field Change Orders (FCOs).
• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.
• Identify recurring issues and recommend improvements to enhance service efficiency and system reliability.
• Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 3-6 years of experience in field service, or data center or technical support experience with AI server, storage, networking hardware, and data center environments, including system diagnostics, repair, and component replacement with a Bachelor’s degree in IT, Computer Engineering, or a related field.
• Strong ability to interpret system logs, diagnostic outputs, and performance data for troubleshooting and root cause analysis.
• Flexibility to support on-call, overtime, or alternative work schedules and travel to customer sites as required.
• Ability to lift and move equipment up to 50 lbs, with a valid driver’s license and reliable transportation.

Desirable Requirements

• Dell Proven Professional Certification, particularly Storage Technology Foundations, or other relevant Dell certifications.
• Industry certifications such as CompTIA Network+/Server+, CCNA, VMware VCP, RHCSA/RHCE, ITIL, or Kubernetes CKA will be an added advantage.
• Experience supporting enterprise data center, storage, networking, virtualization, Linux, or cloud environments will be an added advantage.