Onsite Service Engineer - AI Data Center (Penang)

Dell Inc.; Bayan Lepas; On-site; MYR 60,000 - 96,000; Full time

Job summary

Dell Technologies in Penang is seeking an On-Site Service Engineer to support AI Server systems at customer locations, delivering hands-on maintenance, rapid recovery, and preventive care to keep systems running.

You will troubleshoot complex hardware, firmware, and software, perform maintenance, and collaborate with engineering and customer teams to resolve issues and validate firmware updates; willing to travel and lift up to 50 lbs; on-call availability required.

Qualifications

• :1)Bachelor’s degree in IT, Computer Engineering or related field.
• 2)3–6 years field service or data center experience with AI server hardware.
• 3)Ability to travel to customer sites, on-call/overtime as needed.
• 4)Able to lift up to 50 lbs and operate within data center environments.

Responsibilities

• Provide on-site technical support for AI Server systems, ensuring system reliability and minimal downtime.
• Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions.
• Perform server maintenance, including part replacements, firmware upgrades, system health checks, and Field Change Orders (FCOs).
• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.
• Identify recurring issues and recommend improvements to enhance service efficiency and system reliability.
• Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure.

Skills

Field service

Data center

Technical support

AI server

Hardware know-how

Education

Bachelor’s degree in IT/Computer Engineering

Tools

Dell Storage Foundations

CompTIA Network+

CCNA

VMware VCP

RHCSA/RHCE

ITIL

Kubernetes CKA

Job description

On-site Service Engineer – AI Data Center

Our On-Site Engineers (OSEs) play a critical role in supporting AI Server systems, providing hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. Working closely with customers and cross-functional teams, OSEs help ensure system uptime, reliability, and a high standard of service.

What you’ll achieve

As an On-Site Service Engineer, you will provide on-site technical expertise to maintain system availability, troubleshoot complex hardware, firmware, and software issues, and drive rapid recovery during critical outages. You will work closely with customers and cross-functional teams to deliver reliable support, preventive maintenance, and continuous service improvements.

Join us to do the best work of your career and make a profound social impact as an On-Site Service Engineer.

You will:

• Provide on-site technical support for AI Server systems, ensuring system reliability and minimal downtime.
• Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions.
• Perform server maintenance, including part replacements, firmware upgrades, system health checks, and Field Change Orders (FCOs).
• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.
• Identify recurring issues and recommend improvements to enhance service efficiency and system reliability.
• Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 3-6 years of experience in field service, or data center or technical support experience with AI server, storage, networking hardware, and data center environments, including system diagnostics, repair, and component replacement with a Bachelor’s degree in IT, Computer Engineering, or a related field.
• Strong ability to interpret system logs, diagnostic outputs, and performance data for troubleshooting and root cause analysis.
• Flexibility to support on-call, overtime, or alternative work schedules and travel to customer sites as required.
• Ability to lift and move equipment up to 50 lbs, with a valid driver’s license and reliable transportation.

Desirable Requirements

• Dell Proven Professional Certification, particularly Storage Technology Foundations, or other relevant Dell certifications.
• Industry certifications such as CompTIA Network+/Server+, CCNA, VMware VCP, RHCSA/RHCE, ITIL, or Kubernetes CKA will be an added advantage.
• Experience supporting enterprise data center, storage, networking, virtualization, Linux, or cloud environments will be an added advantage.