Multilingual Customer Support - Cantonese/Mandarin/English

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-; Kuala Lumpur; Vor Ort; MYR 27.000 - 47.000; Vollzeit

Zusammenfassung

Sutherland Malaysia is hiring a customer service specialist to support Cantonese-speaking and Mandarin-speaking customers from Hong Kong and China. The role is based onsite in Bangsar South, Kuala Lumpur, with 40 hours weekly.

You will handle live chat and inbound calls, resolve tech issues, assist with account and billing questions, and keep clear interaction records. Fluency in Cantonese, Traditional Mandarin, and English is required, with 1–2 years in customer service preferred.

Qualifikationen

• Fluent spoken Cantonese, written Traditional Mandarin, and spoken and written English.

Aufgaben

• Support customers through live chat and inbound calls with warmth and care.
• Solve everyday tech issues, such as login errors and device compatibility.
• Guide customers through account and billing questions.
• Keep clear, accurate records of every interaction.
• Stay up to date on product updates and policies so you always give the right answer.

Kenntnisse

Cantonese

Mandarin (Traditional)

English

Jobbeschreibung

Sutherland Malaysia is hiring a customer service specialist to support Cantonese-speaking and Mandarin-speaking customers from Hong Kong and China. The role is based onsite in Bangsar South, Kuala Lumpur, with 40 hours weekly.

You will handle live chat and inbound calls, resolve tech issues, assist with account and billing questions, and keep clear interaction records. Fluency in Cantonese, Traditional Mandarin, and English is required, with 1–2 years in customer service preferred.