Mandarin Customer Service Specialist – Growth & Training

TalentConsult 2; Kuala Lumpur; On-site; MYR 29,000 - 47,000; Full time

Benefits offered by this job

Annual Leave

Medical Leave

Medical Insurance

Shift Allowance

Overtime Pay

5-day work week

Training & onboarding

Career development

Job summary

TalentConsult 2 in Kuala Lumpur is seeking a Mandarin Customer Service Representative to support customers from Hong Kong, Taiwan, Singapore, and the United States. You will handle inquiries via phone, live chat, and email, delivering professional service while building strong communication and problem-solving skills.

The role offers a 5-day work week with a base salary plus incentives, shift and language allowances, and opportunities for training, development, and internal promotion in a

Qualifications

• Good Mandarin and English communication skills, both spoken and written.
• SPM or above.
• Good communication, analytical, and problem-solving skills.
• Customer-oriented with the ability to remain calm and professional under pressure.
• Good attention to detail, accuracy, and organizational skills.
• Able to adapt to a fast-paced, customer-focused environment.

Responsibilities

• Handle customer enquiries and service requests via phone, email, and live chat.
• Understand customer needs and provide accurate and effective solutions.
• Handle customer feedback, complaints, and general service-related issues.
• Assist customers with applications and service requests according to company procedures.
• Provide professional, patient, and empathetic customer service.
• Follow up on customer cases to ensure timely and appropriate resolution.
• Maintain accurate records of customer interactions and case details.
• Follow company procedures, work guidelines, and SLA standards.

Skills

Mandarin

English

Communication

Customer service

Problem solving

Education

SPM or above

Job description

TalentConsult 2 in Kuala Lumpur is seeking a Mandarin Customer Service Representative to support customers from Hong Kong, Taiwan, Singapore, and the United States. You will handle inquiries via phone, live chat, and email, delivering professional service while building strong communication and problem-solving skills.

The role offers a 5-day work week with a base salary plus incentives, shift and language allowances, and opportunities for training, development, and internal promotion in a