Korean-Speaking Remote Customer Service Specialist

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-

Kuala Lumpur

Remote

MYR 45,000 - 67,000

Full time

3 days ago

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Benefits offered by this job

VISA Sponsorship

Medical & Hospitalization Coverage

Dental and Optical Yearly Benefits

Global environment & career progress

Yearly Increment

Job summary

Sutherland is seeking a Customer Service Associate (Korean Speaker) in Malaysia to support clients from home. You will handle live chats, resolve issues, and maintain service standards while working remotely. The role expects a Diploma or higher, fluent English and native-level Korean, with reading and writing in both languages.

Training at the Sutherland office lasts about five weeks. Typical hours include 7am-4pm and 3pm-12am shifts, with on-site activity occurs occasionally.

Qualifications

Diploma or higher required.
Strong English and excellent Korean speaking skills.
Ability to read and write in English and Korean.
Candidates with technical background are a plus.
Candidates with Malaysia working rights and willingness to relocate/relocate are considered.

Responsibilities

Research customer problems and deliver solutions.
Deliver an experience to every customer, meeting service standards.
Handle 60–70 live chat interactions daily using templated and customized responses.
Achieve and maintain required metrics and goals.
Escalate potential issues proactively.
Support on projects and initiatives as required.

Skills

Korean language

English language

Education

Diploma or higher

Job description

Training at the Sutherland office lasts about five weeks. Typical hours include 7am-4pm and 3pm-12am shifts, with on-site activity occurs occasionally.

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