Customer Service Consultant (Cantonese Speaker)

Sutherland; Kuala Lumpur; On-site; MYR 45,000 - 48,000; Full time

Job summary

Sutherland is hiring a Customer Service Consultant (Cantonese Speaker) in Kuala Lumpur, onsite at Bangsar South. You will handle live chat and inbound calls, resolving routine tech issues, and guiding customers on accounts and billing.

The role requires fluent Cantonese, Traditional Chinese, and English, with 1–2 years in customer service, and a positive, patient problem-solving attitude. Schedule is 5 days on, 2 off, 40 hours per week, onsite only.

Qualifications

• Fluent spoken Cantonese, written Traditional Chinese, and spoken and written English.
• Ideally 1–2 years in customer service.
• Positive, patient, problem-solving attitude.

Responsibilities

• Support customers through live chat and inbound calls with warmth and care.
• Solve everyday tech issues, such as login errors and device compatibility.
• Guide customers through account and billing questions.
• Keep clear, accurate records of every interaction.
• Stay up to date on product updates and policies so you always give the right answer.

Skills

Cantonese

Customer service

English

Job description

Customer Service Consultant (Cantonese Speaker)

• Full-time
• Compensation: MYR 4,000 - MYR 4,300 - monthly

About Sutherland Global Services:

Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.

In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experience and streamline business processes.

Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment. We are located at Bangsar South, Kuala Lumpur (near to LRT Kerinchi)

What you’ll do

Support customers through live chat and inbound calls with warmth and care

Solve everyday tech issues, such as login errors and device compatibility

Guide customers through account and billing questions

Keep clear, accurate records of every interaction

Stay up to date on product updates and policies so you always give the right answer

What we’re looking for

Fluent spoken Cantonese, written Traditional Chinese, and spoken and written English

Ideally 1 to 2 years in customer service, with a focus on customer satisfaction (CSAT)

A positive, patient, problem-solving attitude

Work setup

Schedule: 5 days on, 2 days off (40 hours a week)

Location: 100% onsite in Bangsar South, Kuala Lumpur (no hybrid option)