Hybrid Multilingual Sales & Tech Support Specialist

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-; Kuala Lumpur; Hybrid; MYR 36,000 - 54,000; Full time

Job summary

Sutherland Global Services Malaysia Sdn. Bhd. is hiring for a Sales and Support Consultant fluent in English, Chinese and Cantonese. The role focuses on customer service, upselling, and technical support across a growing client base.

The position requires 6+ months in sales and customer service, with office-based training followed by hybrid work. Strong communication and IT skills are essential for success.

Qualifications

• At least 6 months of experience in both Sales and Customer Service is required.
• Fluent English; excellent Chinese and Cantonese speaking abilities.
• Able to read and write in Simplified Chinese and English.
• Sales background and IT technical skills are preferred.

Responsibilities

• Answer, resolve, and upsell via call/chat/email to customers.
• Identify customer needs and tailor responses.
• Provide resolutions with cutting-edge solutions in a friendly, confident way.
• Stay updated on client processes, tech, and products.
• Use client tools for customer management and servicing.
• Transfer customers to the appropriate departments as needed.
• Perform data entry, documentation, and case management.
• Collaborate in a team-based environment to hit targets.
• Meet and maintain required performance metrics.
• Role combines sales and technical support with account management.

Skills

Sales

Customer Service

Upselling

IT Skills

Education

SPM / Diploma / Bachelor's Degree

Tools

CRM tools

Job description

Sutherland Global Services Malaysia Sdn. Bhd. is hiring for a Sales and Support Consultant fluent in English, Chinese and Cantonese. The role focuses on customer service, upselling, and technical support across a growing client base.

The position requires 6+ months in sales and customer service, with office-based training followed by hybrid work. Strong communication and IT skills are essential for success.