Mandarin-Speaking Customer Support Specialist — Kuala Lumpur

CB Talents SP; Nilai; On-site; MYR 27,000 - 47,000; Full time

Job summary

Cross Border Talents seeks Mandarin-speaking Customer Service Specialists to join its Kuala Lumpur team. The role involves handling orders, delivery, payments, product information, and pre-orders, primarily in Mandarin with English support.

Candidates with customer support experience or fresh graduates with relevant education are welcome. On-site work in Malaysia, with coaching and growth opportunities in a fast-paced international environment.

Qualifications

• Mandarin proficiency at C1 level.
• English proficiency at B2 level (reading, writing, speaking, listening).
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates with relevant degree or diploma encouraged to apply.
• Technical troubleshooting experience is an advantage.
• Familiarity with mobile OS, smartphones, tablets, PCs or laptops.
• Strong curiosity to understand technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.
• Ability to work independently in a fast-paced, high-demand environment.
• Professional, calm, and positive attitude under pressure.
• Openness to feedback and coaching.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, and general questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions aligned with client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, procedures, and quality guidelines in every interaction.
• Maintain awareness of client products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

Skills

Mandarin proficiency

English proficiency

Customer service experience

Fresh graduates welcome

Technical troubleshooting familiarity

Strong communication

Curiosity about technology

Independent work ability

Ability to handle pressure

Coachable / feedback oriented

Time management and multitasking

Education

Bachelor's / Diploma or equivalent

Job description

Cross Border Talents seeks Mandarin-speaking Customer Service Specialists to join its Kuala Lumpur team. The role involves handling orders, delivery, payments, product information, and pre-orders, primarily in Mandarin with English support.

Candidates with customer support experience or fresh graduates with relevant education are welcome. On-site work in Malaysia, with coaching and growth opportunities in a fast-paced international environment.