Multilingual CX Specialist (Thai/Bahasa/English)

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-; Kuala Lumpur; In loco; MYR 33.000 - 60.000; Tempo pieno

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Visa sponsorship

Descrizione del lavoro

Sutherland Global Services Malaysia Sdn. Bhd. seeks a Thai-speaking Customer Support Agent to handle inquiries via phone and email, resolving issues and guiding customers through returns and claims.

You will work in a fast-paced BPO environment in Kuala Lumpur, providing high-quality service in Thai, Bahasa Melayu, and English. The role emphasizes rapid learning, strong communication, and a customer-centric approach to deliver exceptional experiences for clients across multiple industries.

Competenze

• Must be a native Thai speaker and fluent in Bahasa Melayu and English.
• Proficient in written Thai, Bahasa Melayu, and English; able to type in all three languages.

Mansioni

• Respond to consumer queries via voice (phone) and non-voice (email/webform).
• Resolve consumer complaints ensuring fair resolution.
• Process reimbursements and facilitate product returns and claims.
• Build relationships with consumers and drive brand advocacy through good experience.

Conoscenze

Thai language

Bahasa Melayu

English language

Communication skills

Customer service mindset

Fast learner

Team player

Problem solving

Multilingual ability

Descrizione del lavoro

Sutherland Global Services Malaysia Sdn. Bhd. seeks a Thai-speaking Customer Support Agent to handle inquiries via phone and email, resolving issues and guiding customers through returns and claims.

You will work in a fast-paced BPO environment in Kuala Lumpur, providing high-quality service in Thai, Bahasa Melayu, and English. The role emphasizes rapid learning, strong communication, and a customer-centric approach to deliver exceptional experiences for clients across multiple industries.