Mandarin Customer Support Specialist - On-site KL

Cross Border Talents; Klang City; On-site; MYR 30,000 - 40,000; Full time

Job summary

CB Talents SP is looking for Mandarin-speaking Customer Service Specialists to support clients in Kuala Lumpur, Malaysia. Candidates should be comfortable providing assistance related to orders, delivery, and general inquiries primarily in Mandarin while also using English.

This role is suitable for both experienced individuals and fresh graduates wanting to launch a career in customer support. Employees will need to work on-site, demonstrating strong communication skills and a willingness to learn in a dynamic environment.

Qualifications

• C1 level Mandarin proficiency required.
• B2 level English proficiency is necessary.
• Minimum of 6 months customer support experience preferred.

Responsibilities

• Provide customer service support for inquiries related to orders and delivery.
• Assist customers with order status and changes.
• Maintain accurate records of customer interactions.

Skills

Mandarin proficiency

English proficiency

Customer support experience

Technical troubleshooting

Analytical ability

Time management

Education

Bachelor's Degree or Diploma in any discipline

Job description

Hi Talent Ready!

We are hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia.

In this role, you will provide customer support for inquiries related to orders, delivery, payment, product information, pre-orders, and general customer questions. You will communicate mainly in Mandarin, while also using English in a professional working environment.

This opportunity is open to candidates with customer support experience, as well as fresh graduates with relevant educational backgrounds who are eager to learn and grow in a fast-paced international support environment.

Additional Information

• Fresh graduates are welcome to apply.
• Call center experience is not mandatory, but it would be an advantage.
• Candidates must be willing to work on-site in Kuala Lumpur, Malaysia.
• Suitable for candidates with strong communication skills, curiosity about technology, and willingness to be coached.

Requirements

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify, troubleshoot, and resolve customer issues.
• Confidence in navigating multiple systems and tools to find accurate solutions.
• Ability to work independently in a fast-paced and high-demanding environment.
• Professional, calm, and positive attitude when handling pressure.
• Openness to feedback, coaching, and continuous improvement.
• Good time management, multitasking, prioritization, and organizational skills.

Responsibilities

• Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
• Assist customers by answering questions related to order status, order changes, and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports, call audits, and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training, operational procedures, and quality guidelines in every customer interaction.
• Maintain awareness of the client's products, services, and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

How to Apply

Submit your application here or send your CV to [e-mail] the subject:

Mandarin Customer Service - Kuala Lumpur

looking forward to collaborating with you

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