Mandarin/Cantonese Customer Service Consultant – Growth & Upsell

Sutherland; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Sutherland in Kuala Lumpur is seeking a Customer Service Consultant to join our team and be the front line for consumer inquiries. You will handle inbound calls and deliver exceptional service while maintaining accurate account information.

This role may involve upselling products or services, with a focus on building rapport and ensuring customer satisfaction. Fluency in Mandarin/Cantonese is required, along with basic English, and the ability to work in Malaysia.

Qualifications

• Mandarin/Cantonese language required with basic English communication.
• Strong customer service skills and ability to handle inquiries.
• Excellent spoken and written communication.
• Strong interpersonal skills and rapport-building.
• Willing to work in Malaysia.

Responsibilities

• Serve as the point of contact and answer inbound calls to provide customer service.
• Respond to inquiries about products and services and process payments.
• Perform general account maintenance and keep records up to date.
• Upsell customers to new products or services when appropriate.

Skills

Mandarin/Cantonese

Basic English

Customer service

Communication

Interpersonal skills

Job description

Sutherland in Kuala Lumpur is seeking a Customer Service Consultant to join our team and be the front line for consumer inquiries. You will handle inbound calls and deliver exceptional service while maintaining accurate account information.

This role may involve upselling products or services, with a focus on building rapport and ensuring customer satisfaction. Fluency in Mandarin/Cantonese is required, along with basic English, and the ability to work in Malaysia.