Multi-Outlet Teashop Operations Leader

GRANDMA TEA SDN BHD; Johor Bahru; On-site; MYR 90,000 - 120,000; Full time

Job summary

GRANDMA TEA SDN BHD is seeking an Operations Manager to oversee multiple teashops, ensuring consistent service, strong revenue, and compliance with SOPs. You will audit stores, manage P&L and labour costs, and drive sales strategies across outlets.

The role requires recruiting and coaching store managers, planning staffing, and coordinating with suppliers to minimize waste while maintaining high beverage quality and customer experience.

Qualifications

• Experience managing operations across multiple F&B, retail, or hospitality outlets.
• Strong understanding of store operations, food safety, hygiene, inventory control, and customer service.
• Commercial awareness with the ability to monitor sales, P&L, COGS, and labour costs.
• Proven ability to recruit, coach, develop, and lead store-based teams.

Responsibilities

• Lead day-to-day operations across multiple teashop outlets, ensuring consistent service quality and strong commercial performance.
• Oversee store audits to maintain beverage and food safety standards, hygiene and cleanliness.
• Monitor sales performance, manage P&L, control COGS and labour costs, and implement local sales strategies.
• Recruit, train, coach, and evaluate store managers and shift supervisors.
• Manage manpower planning, shift optimisation, and escalation of staff issues.
• Coordinate inventory and liaise with central commissaries or suppliers.

Skills

Store operations

P&L management

Cost control

Staff leadership

Customer service

Problem solving

Stakeholder management

Forecasting

Tools

Microsoft Office

Reporting systems

Workforce management systems

Job description

GRANDMA TEA SDN BHD is seeking an Operations Manager to oversee multiple teashops, ensuring consistent service, strong revenue, and compliance with SOPs. You will audit stores, manage P&L and labour costs, and drive sales strategies across outlets.

The role requires recruiting and coaching store managers, planning staffing, and coordinating with suppliers to minimize waste while maintaining high beverage quality and customer experience.