Tea Outlet Leader: Train, Motivate & Deliver Service

GRANDMA TEA SDN BHD; Johor Bahru; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Professional development

Job summary

GRANDMA TEA SDN BHD is seeking a Branch Supervisor to lead daily tea outlet operations, ensuring smooth workflows, consistent beverage quality, and outstanding customer service across shifts. You will coach baristas, manage rosters, and drive sales performance, while maintaining inventory accuracy and a welcoming store environment.

The role requires experience in retail or F&B, strong communication, and the ability to work weekends and public holidays.

Qualifications

• Experience in retail, food and beverage, hospitality, or a similar customer-facing environment.
• Previous experience supervising or leading a team is preferred.
• Strong communication, customer service, and problem-solving skills.
• Ability to coach team members and manage daily operations in a fast-paced outlet.
• Good numerical and organisational skills, with attention to detail in inventory and payment reconciliation.
• Willingness to work shifts, weekends, and public holidays according to outlet requirements.

Responsibilities

• Oversee daily store opening, closing, and smooth workflow across shifts.
• Supervise, train, coach, and motivate tea baristas and trainees.
• Ensure all tea beverages and customer service adhere to SOPs and approved recipes.
• Handle escalated customer enquiries, feedback, and complaints professionally.
• Lead the team to achieve store sales goals and performance metrics.
• Manage stock levels, monitor inventory requirements, and coordinate timely replenishment.
• Reconcile daily outlet cash, card, and e-wallet payments accurately.
• Prepare duty rosters, assign shifts, and manage staffing requirements.
• Maintain a clean, organised, and welcoming outlet environment in line with operational standards.
• Monitor daily performance and communicate operational issues or improvement opportunities to management.

Skills

Strong communication

Customer service

Problem-solving

Team supervision

Job description

GRANDMA TEA SDN BHD is seeking a Branch Supervisor to lead daily tea outlet operations, ensuring smooth workflows, consistent beverage quality, and outstanding customer service across shifts. You will coach baristas, manage rosters, and drive sales performance, while maintaining inventory accuracy and a welcoming store environment.

The role requires experience in retail or F&B, strong communication, and the ability to work weekends and public holidays.