Branch Manager

GRANDMA TEA SDN BHD; Johor Bahru; Vor Ort; MYR 90.000 - 120.000; Vollzeit

Zusammenfassung

GRANDMA TEA SDN BHD is seeking an Operations Manager to oversee multiple teashops, ensuring consistent service, strong revenue, and compliance with SOPs. You will audit stores, manage P&L and labour costs, and drive sales strategies across outlets.

The role requires recruiting and coaching store managers, planning staffing, and coordinating with suppliers to minimize waste while maintaining high beverage quality and customer experience.

Qualifikationen

• Experience managing operations across multiple F&B, retail, or hospitality outlets.
• Strong understanding of store operations, food safety, hygiene, inventory control, and customer service.
• Commercial awareness with the ability to monitor sales, P&L, COGS, and labour costs.
• Proven ability to recruit, coach, develop, and lead store-based teams.

Aufgaben

• Lead day-to-day operations across multiple teashop outlets, ensuring consistent service quality and strong commercial performance.
• Oversee store audits to maintain beverage and food safety standards, hygiene and cleanliness.
• Monitor sales performance, manage P&L, control COGS and labour costs, and implement local sales strategies.
• Recruit, train, coach, and evaluate store managers and shift supervisors.
• Manage manpower planning, shift optimisation, and escalation of staff issues.
• Coordinate inventory and liaise with central commissaries or suppliers.

Kenntnisse

Store operations

P&L management

Cost control

Staff leadership

Customer service

Problem solving

Stakeholder management

Forecasting

Tools

Microsoft Office

Reporting systems

Workforce management systems

Jobbeschreibung

Lead the day-to-day operations of multiple teashop outlets, ensuring consistent service quality, strong commercial performance, operational compliance, and an excellent customer experience across all assigned branches.

Key responsibilities

Oversee daily operations across multiple teashop outlets, ensuring smooth workflows, fast service, and adherence to company Standard Operating Procedures (SOPs).

Conduct regular store audits to maintain high standards of beverage consistency, food safety, ingredient hygiene, and store cleanliness.

Monitor daily and weekly sales performance, manage Profit and Loss (P&L) statements, control Cost of Goods Sold (COGS) and labour costs, and implement local sales strategies to achieve revenue targets.

Recruit, train, coach, and evaluate store managers and shift supervisors.

Manage manpower planning, shift optimisation, and the timely escalation of staff issues.

Monitor stock levels, oversee inventory replenishment, minimise ingredient wastage, and coordinate with central commissaries or suppliers.

Address escalated guest complaints and ensure frontline teams deliver friendly, efficient service in a fast-paced food and beverage environment.

Execute brand marketing campaigns, seasonal menu launches, and promotional events across all assigned branches.

Review operational performance and implement continuous improvement initiatives to enhance efficiency, sales, and customer satisfaction.

What we're looking for

Experience managing operations across multiple food and beverage, retail, or hospitality outlets.

Strong understanding of store operations, food safety, hygiene standards, inventory control, and customer service.

Commercial awareness with the ability to monitor sales, P&L, COGS, labour costs, and outlet profitability.

Demonstrated ability to recruit, coach, develop, and lead store-based teams.

Strong planning, problem-solving, communication, and stakeholder management skills.

Ability to work in a fast-paced environment and travel between assigned outlets as required.

Proficiency in Microsoft Office or relevant reporting and workforce management systems is an advantage.