Head of Operations (Tealive)

Loob Holding; Petaling Jaya; On-site; MYR 260,000 - 420,000; Full time

Job summary

Loob Holding, creators of Tealive, seeks a seasoned Head of Operations to lead brand operations, drive store performance, and build a scalable team to support growth across the outlet network in Malaysia.

You will own P&L, set outlet targets, oversee quality and compliance, and partner with Marketing, Supply Chain, Finance and HR to deliver robust operational results.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• 10–12 years in F&B/quick-service or retail operations with at least 5 years in senior leadership overseeing multiple outlets.
• Proven experience managing a large company-owned outlet network with full P&L accountability.
• Strong commercial, analytical and stakeholder management skills.
• Knowledge of Malaysian food safety, Halal and regulatory requirements.
• Fluent in English and Bahasa Malaysia.
• Hands-on, decisive and able to thrive in a fast-paced environment.
• Proficient in POS, reporting and digital operations tools.

Responsibilities

• Develop operational plans aligned with the brand’s commercial and growth objectives.
• Set outlet targets and hold regional and area teams accountable for results.
• Build a culture of ownership and continuous improvement.
• Oversee daily operations, ensuring brand standards, SOPs and service.
• Improve workflows, staffing and service speed across outlets.
• Ensure smooth execution of product launches and campaigns; resolve operational issues.
• Own outlet sales, margins and P&L performance.
• Manage budgets, forecasts and costs including labour, inventory and wastage.
• Drive sales initiatives and turnaround plans for underperforming outlets.
• Maintain product quality, hygiene, Halal and regulatory compliance.
• Work with QA to manage quality and safety incidents.
• Lead new outlet openings and network development.
• Coordinate with Marketing, Product Development, Supply Chain, Finance, HR, IT/Digital and QA to meet brand priorities.

Skills

Leadership

P&L Accountability

Operations Management

Stakeholder Management

Digital Operations

Education

Bachelor’s degree in Business, Hospitality, Food Service or related field

Tools

POS Systems

Reporting Tools

Job description

The Head of Operations leads Tealive's brand operations and is accountable for all outlet performance, driving sales and profitability, ensuring quality, food safety and customer experience, and building a scalable operations team to support growth.

Key Responsibilities

1. Operational Strategy & Leadership

• Develop operational plans aligned with the brand’s commercial and growth objectives.
• Set clear outlet targets and hold regional and area teams accountable for results.
• Build a culture of ownership and continuous improvement.

2. Outlet Operations Excellence

• Oversee daily operations, ensuring consistent brand standards, SOPs and service.
• Improve workflows, staffing and service speed across outlets.
• Ensure smooth execution of product launches and campaigns, and resolve operational issues.
• Own outlet sales, margins and profit and loss (P&L) performance.
• Manage budgets, forecasts and costs, including labour, inventory and wastage.
• Drive sales initiatives and turnaround plans for underperforming outlets.

4. Quality, Food Safety & Compliance

• Maintain product quality, hygiene, food safety, Halal and regulatory compliance.
• Oversee outlet audits, corrective actions, licences and certifications.
• Work with Quality Assurance to manage quality and food safety incidents.

5. Customer Experience

• Uphold consistent service standards across all outlets.
• Use customer feedback to improve service and satisfaction.
• Ensure timely and fair resolution of customer complaints.

6. New Outlet Openings & Network Development

• Lead opening readiness, including staffing, training, equipment and stock.
• Work with relevant teams on outlet locations, layouts and renovations.
• Recommend relocations, refurbishments or closures based on outlet performance.
• Lead workforce planning and productivity across the outlet network.
• Coach operations leaders and work with HR to recruit, train and develop talent.
• Strengthen succession planning, team engagement and retention.
• Partner with Marketing, Product Development, Supply Chain, Finance, HR, IT/Digital and Quality Assurance to deliver brand priorities at outlet level.
• Work with Supply Chain to ensure reliable stock availability, accurate ordering and minimal wastage across outlets.
• Provide regular reports and insights to the Director/Senior Management on operational performance, risks and opportunities.
• Represent Operations in management meetings and support Senior Management in strategic decisions on brand growth and outlet operations.

Requirements

• Bachelor’s degree in Business, Hospitality, Food Service or a related field.
• Minimum 10-12 years’ experience in F&B, quick-service restaurants or retail operations, including at least 5 years in senior leadership overseeing multiple outlets.
• Proven experience managing a large company-owned outlet network with full P&L accountability.
• Strong commercial, analytical, leadership and stakeholder management skills.
• Knowledge of Malaysian food safety, hygiene, Halal and regulatory requirements.
• Fluent in written and spoken English and Bahasa Malaysia.
• Hands-on, decisive and comfortable working in a fast-paced environment.
• Proficient in point-of-sale (POS), reporting and digital operations tools.
• Must possess your own vehicle and be able to travel extensively nationwide.