Multi-Outlet Restaurant Operations Leader

TEA GARDEN MANAGEMENT SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 145,000; Full time

Benefits offered by this job

Medical Education support

Dental Training

Medical Benefit

Staff Dining Discount

Job summary

TEA GARDEN MANAGEMENT SDN. BHD. is seeking an experienced Operations Manager to lead a multi-outlet restaurant network in Kuala Lumpur, focusing on improving outlet performance, service quality, productivity, efficiency and profitability.

You will develop and implement robust operational systems, SOPs, and improvement initiatives while coordinating with Operations Support, IT, and Maintenance teams. The role emphasizes strong leadership, budgeting discipline and regulatory compliance.

Qualifications

• Minimum 5–8 years of operations management experience in a chain restaurant environment with more than 20 outlets.
• Strong knowledge of restaurant operations, financial and budgeting management, people leadership and training.
• Working knowledge of GMP, HALAL, ISO and food safety standards.
• Strong decision-making, communication, analytical and problem-solving skills.
• Ability to manage multiple priorities and work effectively under pressure.

Responsibilities

• Lead and oversee multi-outlet restaurant operations to improve outlet performance, service quality, productivity, efficiency and profitability
• Develop and implement effective operational systems, SOPs, policies and improvement initiatives
• Coordinate with Operations Support, IT, Repair & Maintenance and other departments
• Monitor customer satisfaction, financial performance, budgeting and operational standards
• Drive continuous improvement and operational excellence
• Lead, coach and develop the restaurant operations team to strengthen performance, employee engagement and succession capability

Skills

Operations management

Budgeting

People leadership

Food safety standards

Decision making

Communication

Analytical skills

Time management

Job description

TEA GARDEN MANAGEMENT SDN. BHD. is seeking an experienced Operations Manager to lead a multi-outlet restaurant network in Kuala Lumpur, focusing on improving outlet performance, service quality, productivity, efficiency and profitability.

You will develop and implement robust operational systems, SOPs, and improvement initiatives while coordinating with Operations Support, IT, and Maintenance teams. The role emphasizes strong leadership, budgeting discipline and regulatory compliance.