Multi-Outlet F&B Operations Leader

BEUTEA HOLDING SDN BHD; Johor; On-site; MYR 78,000 - 134,000; Full time

Job summary

Beutea Sdn. Bhd. in Malaysia seeks an experienced Outlet Manager to oversee multi-outlet operations, drive efficiency, and uphold service standards across all stores.

You will lead outlet teams, manage budgets, and coordinate with vendors while ensuring halal, safety, and quality compliance. The role requires travel across outlets and flexible hours.

Join a growing tea brand focused on exceptional customer experiences and operational excellence.

Qualifications

• Degree/Diploma in Hospitality, F&B Management, Business Management, or related field.
• Minimum 5 years of F&B operations experience, with 2–3 years in a managerial or multi-outlet role.
• Strong experience in multi-outlet operations, team management, manpower planning, and performance management.
• Good understanding of P&L, sales targets, food/labour costs, inventory, and wastage control.
• Knowledge of F&B SOPs, food safety, hygiene, Halal, and KKM requirements.
• Strong leadership, communication, problem-solving, and analytical skills.
• Proven ability to drive operational efficiency, customer satisfaction, and business performance.
• Experience in new outlet openings and operational setup is an added advantage.
• Hands-on, results-driven, and comfortable working in a fast-paced F&B environment.
• Willing to travel across outlets and work flexible hours when required.

Responsibilities

• Oversee daily outlet operations for smooth workflow, efficiency, and cross-outlet consistency.
• Ensure compliance with company policies, SOPs, and operating standards.
• Monitor service quality, food/beverage presentation, and overall customer experience.
• Oversee outlet maintenance, equipment servicing, and vendor/contractor relationships to minimize downtime.
• Recruit, train, mentor, and supervise outlet management teams; manage manpower and schedules.
• Manage budgets, sales targets, and cost controls including GP, food, and labor.
• Analyze daily/monthly sales and P&L, and implement data-driven profitability improvements.
• Lead new outlet openings (NROs) and coordinate initiatives to drive revenue growth.
• Travel across outlets as required and maintain flexible hours.

Skills

Leadership

Strategic thinking

Communication

Problem solving

Analytical skills

Education

Degree/Diploma in Hospitality, F&B Management, Business Management, or related field

Job description

Beutea Sdn. Bhd. in Malaysia seeks an experienced Outlet Manager to oversee multi-outlet operations, drive efficiency, and uphold service standards across all stores.

You will lead outlet teams, manage budgets, and coordinate with vendors while ensuring halal, safety, and quality compliance. The role requires travel across outlets and flexible hours.

Join a growing tea brand focused on exceptional customer experiences and operational excellence.