Outlet Manager: Lead Operations & Team Growth

SEN KEE FOOD TRADING SDN. BHD.; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

SEN KEE FOOD TRADING SDN. BHD. in Kuala Lumpur seeks an experienced outlet supervisor to lead daily operations, manage staff, stock, and customer service. You will ensure SOP compliance, coordinate weekly schedules, and monitor invoices and reports while maintaining cleanliness and safety standards.

The role involves interviewing candidates, orientating new staff, and collaborating with the Area Manager to meet deadlines, with a focus on consistent quality and timely reporting.

Responsibilities

• Lead and guide outlet team members in daily operations.
• Ensure smooth operations including manpower, stock availability and device functionality.
• Submit complete daily closing reports.
• Maintain customer satisfaction with food quality and service.
• Collect and act on customer feedback promptly.
• Review stock orders before submission to the Order Group.
• Assist in interviewing candidates when required.
• Provide orientation and brief staff on the handbook.
• Monitor weekly and daily stock and sales data for accuracy.
• Arrange weekly staff schedules and submit to Area Manager by deadline.
• Ensure invoices, sales reports, punch cards and monthly forms are organized by date and supplier.
• Submit attendance and amended schedules monthly to Area Manager.
• Maintain high standards of cleanliness and safety.
• Plan and implement new procedures with the team.
• Manage all outlet functions and uphold high operational standards.
• Delegate responsibilities to ensure smooth operations.
• Provide training and direction to staff for daily operations.
• Ensure adherence to SOPs and company policies.
• Build positive relationships with district staff and address needs.
• Perform any other duties as required by supervisor and Management.

Skills

Team leadership

Operations management

Stock control

Customer service

Recruitment assistance

Training delivery

Scheduling

Reporting

Compliance

Job description

SEN KEE FOOD TRADING SDN. BHD. in Kuala Lumpur seeks an experienced outlet supervisor to lead daily operations, manage staff, stock, and customer service. You will ensure SOP compliance, coordinate weekly schedules, and monitor invoices and reports while maintaining cleanliness and safety standards.

The role involves interviewing candidates, orientating new staff, and collaborating with the Area Manager to meet deadlines, with a focus on consistent quality and timely reporting.