Area Manager, Multi‑Outlet F&B: Lead Ops & Growth

FRESH TEA SUPPLY CHAIN SDN.BHD.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

FRESH TEA SUPPLY CHAIN SDN.BHD. in Malaysia is seeking an experienced Area Manager to oversee day-to-day operations of multiple F&B outlets. You will lead outlet teams, drive sales, and ensure brand, food safety, service and standards across locations.

This hands-on leadership role requires Mandarin fluency and multi-outlet management; frequent travel between outlets is expected to support growth and ensure consistent performance.

Qualifications

• Mandarin Chinese required (speaking, reading and writing).
• At least 1 year of F&B experience with multi-outlet management.
• Experience in bubble tea, coffee, cafe, bakery, pastry or similar concepts preferred.
• Strong leadership, communication, analytical and problem-solving skills.
• Able to travel frequently between outlets across the assigned area.

Responsibilities

• Oversee daily operations of multiple outlets and ensure consistent execution of company standards.
• Conduct regular outlet visits, inspections and operational assessments.
• Monitor service, product quality, cleanliness, equipment, facilities and overall store standards.
• Monitor outlet sales, costs, productivity and overall performance.
• Identify opportunities to improve sales, customer experience and profitability.
• Lead, coach and develop Outlet Managers and store teams.
• Support recruitment, onboarding, training and employee retention.
• Ensure outlets comply with company policies, mall requirements and applicable local regulations.
• Ensure consistent implementation of company food safety, hygiene and quality standards.
• Conduct regular food safety and hygiene checks.

Skills

Mandarin Chinese

F&B experience

Leadership

Communication

Analytical

Problem-solving

Travel readiness

Job description

FRESH TEA SUPPLY CHAIN SDN.BHD. in Malaysia is seeking an experienced Area Manager to oversee day-to-day operations of multiple F&B outlets. You will lead outlet teams, drive sales, and ensure brand, food safety, service and standards across locations.

This hands-on leadership role requires Mandarin fluency and multi-outlet management; frequent travel between outlets is expected to support growth and ensure consistent performance.