Merchant Relationship Manager - Penang

AmBank Group; Penang; On-site; MYR 39,000 - 61,000; Full time

Job summary

AmBank Group in Malaysia's Penang is seeking a results-driven merchant sales professional to drive revenue by acquiring and managing a high-quality merchant portfolio.

You will promote PayG Business Loan to NTB and existing customers, conduct portfolio reviews, and strive to meet sales targets while delivering excellent service.

This role offers opportunities to grow within a dynamic banking group with a focus on customer relationships and profitability.

Qualifications

• Degree in Bachelor of Business, preferably majoring in Sales & Marketing, Business Administration, or equivalent.
• 1–2 years of sales or service experience; fresh graduates welcome.
• Strong communication and interpersonal skills; ability to work with minimal supervision.
• Positive attitude with excellent customer service skills.

Responsibilities

• Drive merchant portfolio revenue growth through acquisition, activation, and expansion.
• Promote PayG Business Loan to NTB and existing customers.
• Deliver against sales targets and revenue KPIs.
• Maintain profitable merchant activity and optimize profitability.
• Build and maintain long-term merchant relationships.

Skills

Sales

Customer service

Communication

Interpersonal skills

Education

Bachelor's degree in Business

Job description

Drive sustainable revenue growth by acquiring and managing high-quality merchant portfolio, deepening product penetration, and enhancing merchant lifetime value through strategic relationship management and cross-functional collaboration.

Drive merchant portfolio revenue growth through acquisition, activation, and expansion of existing accounts.

Acquire new-to-bank (NTB) merchants with strong revenue and profitability potential.

Conduct regular portfolio reviews to optimize profitability, pricing, and risk exposure.

To promote PayG Business Loan to all eligible NTB and existing customers base, to ensure achievement of business targets.

Deliver against assigned sales targets, revenue KPIs, and productivity metrics.

To ensure merchant activity rate is at maximum level and all accounts are profitable.

Build and maintain strong, long-term merchant relationships to drive retention and wallet share.

Job Requirements:

Degree in Bachelor of Business, preferably majoring in Sales & Marketing, Business Administration, or any equivalent qualification.

Minimum 1 - 2 years working experiences, preference in sales or service. However, fresh graduates who is willing to learn are welcome to apply.

Good communication and interpersonal skills, able to work under minimum supervision

Display good attitude with excellent customer service skills.

Since our founding in August 1975, AmBank Group has grown into one of Malaysia’s largest banking groups by market capitalization. Our dynamic ecosystem includes:

At AmBank Group, we believe that diversity fuels innovation, and creativity drives progress. Our P2ACE Employee Value Proposition—Principled, Proactive, Appreciative, Collaborative, and Experimental—is the heartbeat of our culture. It shapes how we work, how we grow, and how we make a difference.

We’re on the lookout for motivated, agile, and ambitious individuals who are ready to challenge the norm and shape the future of banking.

Join us. Fly High Together with us

Since our founding in August 1975, AmBank Group has grown into one of Malaysia’s largest banking groups by market capitalization. Our dynamic ecosystem includes:

At AmBank Group, we believe that diversity fuels innovation, and creativity drives progress. Our P2ACE Employee Value Proposition—Principled, Proactive, Appreciative, Collaborative, and Experimental—is the heartbeat of our culture. It shapes how we work, how we grow, and how we make a difference.

We’re on the lookout for motivated, agile, and ambitious individuals who are ready to challenge the norm and shape the future of banking.