Merchant Growth & Relationship Manager

AmBank Group; Bintulu; On-site; MYR 60,000 - 120,000; Full time

Job summary

AmBank Group in Malaysia is seeking a Merchant Relationship Manager based in Bintulu, Sarawak. You will drive revenue growth by acquiring and managing a high-quality merchant portfolio, promoting PayG Business Loan, and expanding wallet share through cross-functional collaboration.

With a Diploma or degree and at least two years of related experience, you will travel as needed, be fluent in local languages (Mandarin/Cantonese a plus), and serve as the main contact for merchants, delivering

Qualifications

• Diploma or Bachelor's degree required.
• Minimum 2 years' experience in related field.
• Own transport and ability to travel.

Responsibilities

• Drive sustainable revenue growth by acquiring and managing merchant portfolio.
• Acquire NTB merchants with strong revenue and profitability potential.
• Conduct regular portfolio reviews to optimize profitability, pricing, and risk exposure.
• Promote PayG Business Loan to all eligible NTB and ETB base, to ensure achievement of business targets.
• Deliver against assigned sales targets, revenue KPIs, and productivity metrics.
• Build and maintain strong, long-term merchant relationships to drive retention and wallet share.
• Act as the primary point of contact for merchants, ensuring timely issue resolution and service excellence.
• Proactively identify merchants needs and provide value-added financial solutions.
• Monitor and manage merchant attrition, implementing recovery strategies where required.
• Gather customer insights and feedback to support continuous improvement initiatives.

Skills

Relationship management

Sales

Banking

NTB acquisition

Education

Diploma / Bachelor's degree

Job description

AmBank Group in Malaysia is seeking a Merchant Relationship Manager based in Bintulu, Sarawak. You will drive revenue growth by acquiring and managing a high-quality merchant portfolio, promoting PayG Business Loan, and expanding wallet share through cross-functional collaboration.

With a Diploma or degree and at least two years of related experience, you will travel as needed, be fluent in local languages (Mandarin/Cantonese a plus), and serve as the main contact for merchants, delivering