Merchant Relationship Manager (Bintulu, Sarawak)

AmBank Group; Bintulu; On-site; MYR 60,000 - 120,000; Full time

Job summary

AmBank Group in Malaysia is seeking a Merchant Relationship Manager based in Bintulu, Sarawak. You will drive revenue growth by acquiring and managing a high-quality merchant portfolio, promoting PayG Business Loan, and expanding wallet share through cross-functional collaboration.

With a Diploma or degree and at least two years of related experience, you will travel as needed, be fluent in local languages (Mandarin/Cantonese a plus), and serve as the main contact for merchants, delivering

Qualifications

• Diploma or Bachelor's degree required.
• Minimum 2 years' experience in related field.
• Own transport and ability to travel.

Responsibilities

• Drive sustainable revenue growth by acquiring and managing merchant portfolio.
• Acquire NTB merchants with strong revenue and profitability potential.
• Conduct regular portfolio reviews to optimize profitability, pricing, and risk exposure.
• Promote PayG Business Loan to all eligible NTB and ETB base, to ensure achievement of business targets.
• Deliver against assigned sales targets, revenue KPIs, and productivity metrics.
• Build and maintain strong, long-term merchant relationships to drive retention and wallet share.
• Act as the primary point of contact for merchants, ensuring timely issue resolution and service excellence.
• Proactively identify merchants needs and provide value-added financial solutions.
• Monitor and manage merchant attrition, implementing recovery strategies where required.
• Gather customer insights and feedback to support continuous improvement initiatives.

Skills

Relationship management

Sales

Banking

NTB acquisition

Education

Diploma / Bachelor's degree

Job description

Merchant Relationship Manager (Bintulu, Sarawak)

Job Descriptions:

Drive sustainable revenue growth by acquiring and managing high-quality merchant portfolio, deepening product penetration, and enhancing merchant lifetime value through strategic relationship management and cross-functional collaboration.

Drive merchant portfolio revenue growth through acquisition, activation, and expansion of existing accounts.

Acquire new-to-bank (NTB) merchants with strong revenue and profitability potential.

Conduct regular portfolio reviews to optimize profitability, pricing, and risk exposure.

To promote PayG Business Loan to all eligible NTB and ETB base, to ensure achievement of business targets.

Deliver against assigned sales targets, revenue KPIs, and productivity metrics.

To ensure merchant activity rate is at maximum level and all accounts are profitable.

Build and maintain strong, long-term merchant relationships to drive retention and wallet share.

Act as the primary point of contact for merchants, ensuring timely issue resolution and service excellence.

Proactively identify merchants needs and provide value-added financial solutions.

Monitor and manage merchant attrition, implementing recovery strategies where required.

Gather customer insights and feedback to support continuous improvement initiatives.

Key Requirements:

Candidate must possess at least a Diploma, Advanced / Higher/ Graduate Diploma, Bachelor’s Degree.

At least 2 years of working experience in the related field is required for this position.

Possess own transport and willing to travel.

Fluent in Mandarin or Cantonese will be an added advantage

Since our founding in August 1975, AmBank Group has grown into one of Malaysia’s largest banking groups by market capitalization. Our dynamic ecosystem includes:

At AmBank Group, we believe that diversity fuels innovation, and creativity drives progress. Our P2ACE Employee Value Proposition—Principled, Proactive, Appreciative, Collaborative, and Experimental is the heartbeat of our culture. It shapes how we work, how we grow, and how we make a difference.

We’re on the lookout for motivated, agile, and ambitious individuals who are ready to challenge the norm and shape the future of banking.

Join us. Fly High Together with us

Since our founding in August 1975, AmBank Group has grown into one of Malaysia’s largest banking groups by market capitalization. Our dynamic ecosystem includes:

At AmBank Group, we believe that diversity fuels innovation, and creativity drives progress. Our P2ACE Employee Value Proposition—Principled, Proactive, Appreciative, Collaborative, and Experimental is the heartbeat of our culture. It shapes how we work, how we grow, and how we make a difference.

We’re on the lookout for motivated, agile, and ambitious individuals who are ready to challenge the norm and shape the future of banking.