Merchant Relationship Manager - Melaka

AmBank Group; Malacca City; Presencial; MYR 42.000 - 72.000; Jornada completa

Descripción de la vacante

AmBank Group in Malaysia is seeking a Merchant Relationship Manager to drive sustainable revenue growth by acquiring and managing a high-quality merchant portfolio and by deepening product penetration to maximize merchant lifetime value.

You will acquire new-to-bank merchants, conduct portfolio reviews to optimize profitability and pricing, deliver against sales targets and KPIs, and serve as the primary contact for merchants to ensure timely issue resolution and service excellence.

Formación

• Degree in Business or equivalent qualification.
• 1–2 years working experience in sales or service; fresh graduates welcome to apply.
• Good communication and interpersonal skills; able to work under minimum supervision.
• Display good attitude with excellent customer service skills.
• Result oriented, passionate about marketing and willing to take up new challenges.

Responsabilidades

• Drive sustainable revenue growth by acquiring and managing high-quality merchant portfolio and deepening product penetration to maximize merchant lifetime value.
• Drive merchant portfolio revenue growth through acquisition, activation, and expansion of existing accounts.
• Acquire new-to-bank (NTB) merchants with strong revenue and profitability potential.
• Conduct regular portfolio reviews to optimize profitability, pricing, and risk exposure.
• Deliver against assigned sales targets, revenue KPIs, and productivity metrics.
• Ensure merchant activity rate is maximized and all accounts are profitable.
• Build and maintain strong, long-term merchant relationships to drive retention and wallet share.
• Act as primary point of contact for merchant, ensuring timely issue resolution and service excellence.

Conocimientos

Communication skills

Interpersonal skills

Customer service

Sales

Educación

Bachelor's degree in Business or equivalent

Descripción del empleo

Job Responsibilities:

Drive sustainable revenue growth by acquiring and managing high-quality merchant portfolio, deepening product penetration, and enhancing merchant lifetime value through strategic relationship management and cross-functional collaboration.

Drive merchant portfolio revenue growth through acquisition, activation, and expansion of existing accounts.

Acquire new-to-bank (NTB) merchants with strong revenue and profitability potential.

Conduct regular portfolio reviews to optimize profitability, pricing, and risk exposure.

Deliver against assigned sales targets, revenue KPIs, and productivity metrics.

To ensure merchant activity rate is at maximum level and all accounts are profitable.

Build and maintain strong, long-term merchant relationships to drive retention and wallet share.

Act as primary point of contact for merchant ensuring timely issue resolution and service excellence.

Job Requirements:

Degree in Bachelor of Business, preferably majoring in Sales & Marketing, Business Administration, or any equivalent qualification.

Minimum 1 - 2 years working experiences, preference in sales or service. However, fresh graduates who is willing to learn are welcome to apply.

Good communication and interpersonal skills, able to work under minimum supervision

Display good attitude with excellent customer service skills.

Result oriented, passionate on marketing and willingness to take up new challenges.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Merchant Relationship Manager?
• Do you have experience in a sales role?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Merchant Relationship Officer?

Banking & Credit More than 10,000 employees

Since our founding in August 1975, AmBank Group has grown into one of Malaysia’s largest banking groups by market capitalization. Our dynamic ecosystem includes:

At AmBank Group, we believe that diversity fuels innovation, and creativity drives progress. Our P2ACE Employee Value Proposition—Principled, Proactive, Appreciative, Collaborative, and Experimental is the heartbeat of our culture. It shapes how we work, how we grow, and how we make a difference.

We’re on the lookout for motivated, agile, and ambitious individuals who are ready to challenge the norm and shape the future of banking.

Join us. Fly High Together with us

Since our founding in August 1975, AmBank Group has grown into one of Malaysia’s largest banking groups by market capitalization. Our dynamic ecosystem includes:

At AmBank Group, we believe that diversity fuels innovation, and creativity drives progress. Our P2ACE Employee Value Proposition—Principled, Proactive, Appreciative, Collaborative, and Experimental is the heartbeat of culture. It shapes how we work, how we grow, and how we make a difference.

We’re on the lookout for motivated, agile, and ambitious individuals who are ready to challenge the norm and shape the future of banking.