Mandarin Tech Support Specialist - On-site KL

CB Talents; Semporna; On-site; MYR 36,000 - 60,000; Full time

Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will handle inquiries related to orders, delivery, payment, product information, and pre-orders, communicating primarily in Mandarin while using English in a professional environment.

This on-site role welcomes fresh graduates and those with customer support experience. No call center background is required, but prior exposure is a plus; you will be coached and grow in a fast-paced,

Qualifications

• Mandarin at least C1 level.
• English proficiency at B2 level (reading, writing, speaking, listening).
• Bachelor's Degree, Diploma, or equivalent in any discipline.
• Minimum 6 months of customer support experience preferred.
• Fresh graduates encouraged to apply.
• Tech troubleshooting experience is advantageous.
• Familiarity with mobile OS, devices, PCs or laptops.
• Strong curiosity about technology and willingness to learn.
• Ability to work independently in a fast-paced environment.
• Professional, calm, and positive attitude under pressure.

Responsibilities

• Provide customer service support for post-order inquiries, delivery updates, payment information, product pre-orders and general questions.
• Assist customers with order status changes and delivery timeframes.
• Deliver high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information in internal systems.
• Follow training and quality guidelines in every interaction.
• Maintain awareness of client's products and strengths.
• Contribute to service quality and continuous improvement in operations.

Skills

Mandarin proficiency

English proficiency

Communication skills

Time management

Multitasking

Organizational skills

Troubleshooting

Independent work

Positive attitude

Education

Bachelor's / Diploma

Job description

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will handle inquiries related to orders, delivery, payment, product information, and pre-orders, communicating primarily in Mandarin while using English in a professional environment.

This on-site role welcomes fresh graduates and those with customer support experience. No call center background is required, but prior exposure is a plus; you will be coached and grow in a fast-paced,