Mandarin Customer Support Specialist | On-site KL

CB Talents; Batu Caves; On-site; MYR 24,000 - 42,000; Full time

Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists for a client in Kuala Lumpur, Malaysia. You will handle inquiries about orders, deliveries, payments, and product information, primarily in Mandarin, with English used in a professional environment.

The role welcomes fresh graduates and candidates with customer support experience. On-site work in Kuala Lumpur is required, with emphasis on strong communication and readiness to be coached in a fast-paced international setting.

Qualifications

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading, writing, speaking, and listening.
• Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience preferred.

Responsibilities

• Provide customer service support for post-order inquiries, delivery updates, and payment questions.
• Assist customers with order status changes and delivery timeframes.
• Deliver professional interactions meeting client service standards.
• Record customer information accurately in internal systems.
• Follow training, procedures, and quality guidelines in every interaction.
• Maintain knowledge of client products and services to support customers.
• Contribute to service quality and continuous improvement in support operations.

Skills

Mandarin proficiency

English proficiency

Customer service

Analytical ability

Education

Bachelor's degree or diploma

Tools

CRM software

Job description

CB Talents is hiring Mandarin-speaking Customer Service Specialists for a client in Kuala Lumpur, Malaysia. You will handle inquiries about orders, deliveries, payments, and product information, primarily in Mandarin, with English used in a professional environment.

The role welcomes fresh graduates and candidates with customer support experience. On-site work in Kuala Lumpur is required, with emphasis on strong communication and readiness to be coached in a fast-paced international setting.