Mandarin Customer Support Specialist - Onsite KL

CB Talents; Rawang; On-site; MYR 36,000 - 60,000; Full time

Job summary

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will handle inquiries related to orders, delivery, payments, product information, and pre-orders, communicating primarily in Mandarin with English support in a professional environment.

Open to fresh graduates and candidates with customer support experience. On-site role in Kuala Lumpur offers exposure to a fast-paced, international support team and opportunities to learn and grow.

Qualifications

• C1 Mandarin proficiency required.
• B2 English proficiency (reading, writing, speaking, listening).
• Minimum 6 months of customer support experience preferred.
• Fresh graduates encouraged to apply.

Responsibilities

• Provide customer service support for inquiries related to orders, delivery, payment, product information, and pre-orders.
• Answer questions related to order status, changes, and delivery timeframes.
• Deliver professional, high-quality customer interactions according to client service standards.
• Meet required standards for call quality reports and customer satisfaction.
• Maintain knowledge of client-supported products and services.

Skills

Mandarin language proficiency (C1)

English language proficiency (B2)

Customer service experience

Education

Bachelor's Degree or Diploma

Tools

Internal systems

Job description

CB Talents is hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur, Malaysia. You will handle inquiries related to orders, delivery, payments, product information, and pre-orders, communicating primarily in Mandarin with English support in a professional environment.

Open to fresh graduates and candidates with customer support experience. On-site role in Kuala Lumpur offers exposure to a fast-paced, international support team and opportunities to learn and grow.